TAMAL KUMAR SAHA
Team Leader In AML KYC
Lakeshore,Palava
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Team Leader
Hexaware Technology Limited
Mumbai
04.2022 - Current
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Created and managed project plans, timelines and budgets.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Subject Matter Expert KYC
Hexaware Technology Limited
Mumbai
07.2019 - 04.2022
- Prepared proposal documentation and specifications based on user analytics.
- Documented diagnostic results and supported root cause analysis and troubleshooting.
- Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
- Liaised with clients to identify key strategic questions facing organization.
Senior Associate Consultant
Tata Consultancy Service
Kolkata
01.2013 - 06.2019
- Adjusted end-to-end KYC process needs to align with workforce capabilities.
- Facilitated communication with onboarding team to gather information and onboarding documentation.
- Provided input to company decisions for prospective suppliers.
- Determined customer risk ratings based on analysis and research findings.
- Performed periodic reviews and reports on merchants to comply with rules, regulations and KYC requirements.
- Supported KYC processes for prospective and existing customers.
- Maintained compliance with applicable regulations and laws governing consumer credit.
Education
BCOM - Financial Accounting
Vidyasagar University
West Midnapur 06.2007 - 08.2009
Skills
Complaint resolution
Timeline
Team Leader
Hexaware Technology Limited
04.2022 - Current
Subject Matter Expert KYC
Hexaware Technology Limited
07.2019 - 04.2022
Senior Associate Consultant
Tata Consultancy Service
01.2013 - 06.2019
BCOM - Financial Accounting
Vidyasagar University
06.2007 - 08.2009
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