Tamanash Paul
Customer Service
Jalpaiguri
Summary
I have extensive experience working in customer support across various roles, which has equipped me with a strong ability to handle customer queries effectively and efficiently. My key strengths include my communication skills, time management, and critical thinking, allowing me to provide tailored solutions and resolve issues in a timely manner. With a customer-focused approach, I consistently strive to ensure positive experiences and smooth interactions, even in challenging situations.
Overview
15
15
years of professional experience
4
4
Languages
Work History
Customer solutions 2(Investigations & Regulatory)
PayPal India Pvt Ltd.
10.2022 - Current
- I work in the Investigations team, primarily focusing on financial fraud cases. My responsibilities included conducting intensive reviews of accounts to assess potential fraud and make informed decisions regarding the release of funds. Additionally, I managed disputes for customers, ensuring each case was handled thoroughly and efficiently.
Store Manager (Sales)
Detailing Devils
10.2017 - 06.2020
- I handled customer relations while also working closely with the sales team. It was a mixed role where I was responsible for achieving sales targets while providing customer support to ensure a seamless experience. This allowed me to drive sales results while maintaining strong, positive relationships with customers.
Customer Support
Myntra.com
01.2013 - 10.2017
- I spent the first three years as a Customer Support Executive, where I provided assistance to customers and addressed their queries. In the last year, I transitioned to an Escalations Support role, where I handled complex customer escalations. I worked closely with various internal teams to ensure issues were resolved efficiently and to the customer’s satisfaction.
Customer support (Collections)
Mphasis
03.2011 - 01.2013
- As a Collection Agent, I managed defaulting accounts and worked directly with customers to develop tailored payment plans. My goal was to assist customers in avoiding having their accounts reported to credit agencies. Additionally, I processed payments online, ensuring smooth transactions and effective resolution of outstanding balances.
Education
B.Com - Marketing Hons
ST. XAVIER'S COLLEGE
kolkata05.2010
II PUC - undefined
Sri Sri Ravishakar Pre university college
Bengaluru04.2006
Skills
Ability to Multitask
Extra-curricular activities
I am also a certified UN volunteer, having participated in multiple impactful projects.
Courses
Tally at Manipal Institute of computer education 07/2009–10/2009
Timeline
Customer solutions 2(Investigations & Regulatory)
PayPal India Pvt Ltd.
10.2022 - Current
Store Manager (Sales)
Detailing Devils
10.2017 - 06.2020
Customer Support
Myntra.com
01.2013 - 10.2017
Customer support (Collections)
Mphasis
03.2011 - 01.2013
B.Com - Marketing Hons
ST. XAVIER'S COLLEGE
II PUC - undefined
Sri Sri Ravishakar Pre university college