Tamanna
Gurgaon
Summary
Dynamic Application Journey Specialist with 3 years of experience streamlining international education program applications and elevating customer satisfaction. Demonstrated excellence in customer service while elevating guest experiences at The Leela Ambience Gurugram. Proven expertise in front desk operations, guest coordination, and fostering strong customer relationships within the hospitality industry. Seeking a Sales Manager role to leverage my international education, stakeholder management, and customer satisfaction skills for driving business growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Application Journey Specialist
ApplyBoard
07.2022 - Current
- Evaluate and process student applications for international education programs
- Collaborate with internal stakeholders to ensure efficient application processing
- Develop and maintain knowledge of education programs and application procedures
Front Office Associate
The Leela Ambience Gurugram
Gurugram
08.2021 - 06.2022
- Managed front desk operations, including guest check-in and check-out
- Coordinated with housekeeping and F&B teams to ensure seamless guest experience
- Developed strong relationships with guests, ensuring high levels of customer satisfaction
Industrial Training and On Job Training
The Leela Ambience Gurugram
Gurugram
12.2020 - 08.2021
- Gained practical experience in hotel operations, including front desk, housekeeping, and F&B
- Developed skills in teamwork, communication, and problem-solving
Education
Master's - Sales and Marketing
NMIMS Global
Mumbai01.2023
Bachelor of Hotel Management -
Jagannath Institute of Management Sciences
Vasant Kunj, New Delhi01.2021
12th Standard -
Rawal Convent School
01.2018
10th Standard -
Modern BP Public School
01.2016
Skills
- Sales and Marketing
- Customer Service
- Teamwork and Collaboration
- Communication and Interpersonal Skills
- Problem-Solving and Time Management
- Proficient in Microsoft Office and Google Suite
Commitment
If given an opportunity to perform for your organization from my end, I promise to offer a package of commitment, dedication, hard work and professionalism.
Languages
- English
- Hindi
Disclaimer
Above mentioned all the details are correct and true.
Certification
- Highest Upseller Award
- Best Reviews from Guests
- Award for Best Creative Rangoli
- National Cadet Corps (NCC) Certification, Navy
Affiliations
- Participated in group dance activities
- Participated in outdoor games and activities
References
References available upon request.
Timeline
Application Journey Specialist
ApplyBoard
07.2022 - Current
Front Office Associate
The Leela Ambience Gurugram
08.2021 - 06.2022
Industrial Training and On Job Training
The Leela Ambience Gurugram
12.2020 - 08.2021
Master's - Sales and Marketing
NMIMS Global
Bachelor of Hotel Management -
Jagannath Institute of Management Sciences
12th Standard -
Rawal Convent School
10th Standard -
Modern BP Public School
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