Tamanna Mittal

• Acting as POD senior for 6 people, leading them towards timely completion of their work, meeting TAT/SLA deadlines, assisting and resolving any escalations, supporting in resolving of complex cases, providing process related trainings / refreshers, assisting in resolving non production issues if any, reviewing dashboards and reports, checking pod's queue for timely completion of work.
• POD work allocation based on the clients allocated to my POD.
• Entire team work allocation consisting of 30 people when needed during all team/ common allocation.
• Auditing cases for entire team for all worktypes team is trained in.
• Engaging in team building activities and other organizational activities.
• Timely processing cases for US customers with 100% accuracy and meeting TAT expectations such as Indexing, Child Support, State Tax levies, General creditor garnishments, Releases, Voluntary Wage assignments, Federal Administrative garnishments, handling of garnishment related paperwork for NON UKG Customers, Salesforce - Returned garnishment payment checks cases.
• Connecting with US team to resolve complex case matters to prevent escalations by providing timely solutions to case issues.
• Providing process related updates to team regularly and providing continuous floor support to entire team.
• Having knowledge and currently working on systems such as Salesforce, GWO, UKG Pro

• Timely processing cases for US customers with 100% accuracy and meeting TAT expectations for worktypes such as Indexing, Child Support, State Tax levies, General creditor garnishments, Releases, Federal Administrative garnishments, handling of garnishment related paperwork for NON UKG Customers, Salesforce - Returned check / outstanding garnishment payment checks cases.
• Connecting with US team to resolve complex case matters to prevent escalations by providing timely solutions to case issues.
• Providing process related updates to team regularly and providing continuous floor support to entire team.
• Having knowledge and currently working on systems such as Salesforce, GWO, UKG Pro
• Salesforce work allocation to people trained on this worktype
• Auditing cases for entire team for all work types
• Engaging in team building activities and other organizational activities.

Garnishments:

• Perform critical analysis of multiple garnishment types, in multi-state environments.
• Conduct regular reviews of garnishments to verify accuracy.
• Perform maintenance of all completed and terminated garnishment orders in system.
• Works closely with government agencies, legal entities, clients and internal personnel to resolve problems.

Subpoenas:

• Furnish litigation support including file set-up and maintenance, document collection and fact gathering, maintaining discovery repository.
• Respond to subpoenas and other regulatory/governmental requests, law firms, coordinate with investigative agencies and multiple business areas.
• Open new matters within a case management system and coordinate discovery activities, including the identification of records custodians, issuing, and managing document preservation notices, assisting in electronic discovery and the review and production of crucial documents.

Legal Restraints:

• Reviewing restrictions / policy blocks added to insurance products of employees / customers such a life insurance policy, annuities, disability and dental policies, to determine whether restrictions should be lifted or not.

• Provide guidance to people to make choices about their career and providing them opportunities to to advance their careers.
• To review resumes of people and matching them with requirements of clients.
• To understand professional needs and requirements of people and then based on client requirement providing people with work opportunities.
• Handling end to end interview process, from aligning people for interview with clients, follow ups through various rounds, to correspond with clients and people once interview process is done and to provide feedback.