Tamanna Sharma
Customer Success Manager
New Delhi
Summary
Customer Success Professional with over 6 years of experience driving client success across Private Equity, Consulting, and Enterprise sectors.
Passionate about bringing transparency, speed, and precision to customers and talent, with a focus on building lasting relationships.
Overview
6
6
years of professional experience
Work History
Manager, Customer Success
Talmix
9 2023 - Current
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
- Oversee client delivery operations, reporting directly to the Head of APAC & MEA and collaborating closely with Sales Operations, Finance, Marketing, and Business Development teams.
- Key responsibilities include identifying and managing delivery capacity, implementing best practices for client service, and overseeing team management of customer success associates and project delivery.
Account Manager
Talmix
05.2022 - 08.2023
- Managing the account for Bain & Company
Senior Associate
Talmix
07.2021 - 05.2022
- Working with top tier consulting firms, top global payment companies & private equity firms and helping them find the best talent for their interim, project-based & permanent roles
- Directly engaging with the client in understanding the needs of the role and match the best candidates according to their needs
- Providing the best talent to the client on urgent basis (24-48 hours as a timeline) - Screening the candidates as per the requirement and provide them end-to-end support throughout the process
- Finalizing and facilitating the agreements with both client and candidates and also negotiating with both parties
- Key account manager for enterprise clients which include various top tier consulting firms and conglomerates.
APAC Associate
Talmix
07.2020 - 07.2021
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments
- Used Boolean searches to develop applicant portfolios for expected openings
- Cultivated in-depth understanding of various industry trends and hiring desires
- Developed recruiting strategies to identify qualified candidates and build network
- Verified applicant references and employment details
- Worked with top-tier companies to help them with project, interim and permanent hires.
Associate - Business development & Operations
Flexing It
09.2019 - 07.2020
- Worked with global corporates, top-tier consulting firms and leading development sector organizations in enabling them to collaborate with industry specialists across sectors, functions and geographies
- Led the international client’s projects and converted them into a permanent client
- Strategized the approach to present our organization, services and products and sealed commercial deals with tangible end returns
- Key account manager for enterprise clients which include various top tier consulting firms and conglomerates.
Associate - People Shared Services
Publicis Sapient
08.2018 - 08.2019
- Single handedly handled Technical, Soft Skills & Spotlight Training sessions with end-to-end coordination of the training
- Handled the Induction Sessions known as Publicis SapientStart
- Worked on Service Now Tool for handling requests
- Created surveys of various types on Survey Monkey
- Worked on Learning Management System to create sessions, enrollments, scores, and over-all data analysis
- Handled large scale business events for director level and above.
Education
BBA -
Vivekananda Institute of Professional Studies -GGSIPU
Skills
Salesforce Recruiting
Talent Acquisition
Contract Negotiation
Boolean Search
Microsoft Excel
Stakeholder Management
Business Development
Talent Screening
Talent Strategy
Customer Success
Talent Mapping
Personal Information
- Date of Birth: 09/22/1996
- Nationality: Indian
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
French
Intermediate (B1)
Timeline
Account Manager
Talmix
05.2022 - 08.2023
Senior Associate
Talmix
07.2021 - 05.2022
APAC Associate
Talmix
07.2020 - 07.2021
Associate - Business development & Operations
Flexing It
09.2019 - 07.2020
Associate - People Shared Services
Publicis Sapient
08.2018 - 08.2019
Manager, Customer Success
Talmix
9 2023 - Current
BBA -
Vivekananda Institute of Professional Studies -GGSIPU
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