Salesforce
Tamanna Singh
Salesforce Engineer
Gurgaon,HR
Summary
Results-driven Salesforce QA and Business Analyst with over six years of experience in knowledge transfer sessions and onboarding new team members.
Expertise in defining requirements for new functionalities and features to ensure seamless ramp-up, complemented by weekly business demos that showcase the latest production releases. Proven track record in creating and maintaining comprehensive Confluence documentation, including project functionalities and schematic diagrams for business reference.
Skilled in leveraging AI-based tools to transform business requirements into clear descriptions, acceptance criteria, and use cases. Committed to problem-solving and effective communication that fosters team success.
Overview
5
5
years of professional experience
Work History
Salesforce QA
Gartner
04.2023 - Current
- Oversaw cross-functional teams to initiate process improvements increasing operational efficiency and client satisfaction.
- Designed and implemented complex Lightning Web Components and Apex triggers for business automation.
- Facilitated four successful production releases, achieving zero major post-deployment defects.
- Engineered and perfected Salesforce flows, optimizing operational procedures.
- Managed QA efforts for performance-focused agentforce strategy.
- Product based Projects: Professional service product, Product setup to E2E flow. Product's Part number creation and stamping logic Built to USA Govn Client. Conference Business Type product setup and Quote to order flow for Clients attending Events & conferences.
- E2E based projects: Third Party Payor(TPP)/ Early Invocing Flow built and order integration with zuora for payments. (Json) / Brazil- Imdex adjustment/ China onboarding/ Currency change Via Renewal work flow.
- Root Cause analysis of Production bugs.
- Reduced automation time by 90% through innovative data fetch query development. Optimized team performance with a versatile SOQL query, cutting task duration. Constructed an efficient data retrieval system to streamline automation processes. Introduced an adaptable SOQL structure to support diverse team needs.
- Assisted in initial design and rollout of AI initiative for enterprise process enhancement. Worked alongside diverse teams to pinpoint areas needing improvement. Crafted implementation strategies for seamless integration of AI tools. Reviewed operational outcomes to measure success of enhancements.
Associate Software Engineer
Capgemini
02.2021 - 03.2023
- Collaborated with cross-functional teams to gather requirements and implement software solutions.
- Led debugging sessions, identifying root causes of issues and proposing effective resolutions.
- GUI Validation.
- Methodologies: Agile, Scrum, SDLC, STLC.
- Tools: Jira, Wireshark (for traces).
- Domain: 4G LTE, 5G NR, SIP, IMS, VoIP.
- Processes: Test Case Design, Defect Tracking, Trace Scrambling, Log Analysis.
Education
Bachelor of Technology - Electrical Electronics Engineering
KiiT University
BBSR, Odisa 04.2001 -
Skills
Salesforce platforms
Apex development
Process automation
Friendly, positive attitude
Teamwork and collaboration
Customer service
Accomplishments
- Achieved Shining Star-Q3 by introducing Building ROVO agent/ Dynamic Data fetch initiative for Productivity enhancement across different teams.
- Lead Part Number Project with Zero Bugs.
- Lead all New Associate Ramp-up process. [From basic to experts]
Affiliations
- Salesforce Certified Platform Admin.
- Salesforce Certified Platform Foundation.
- HTML Certified.
- CSS Certified.
Software
Interests
Upskilling & Process enhancement
Timeline
Salesforce QA
Gartner
04.2023 - Current
Associate Software Engineer
Capgemini
02.2021 - 03.2023
Bachelor of Technology - Electrical Electronics Engineering
KiiT University
04.2001 -