Tamanna Yadav

• Customer: Maruti Suzuki India.
• Project: Had the privilege to build CRM for Maruti’s Insurance Application (Web & Mobile) enabling over ~3500 Dealerships across India. It powers Dealer to
• Manage, schedule and track Insurance appointments managing over 2.5 million Customers.
• Enable Sales team of over 15k (Tele callers) to view Insurance Policy and reach out to Customers per Policy status.
• Leverage “Agent Metrics” and “Business Metrics” Dashboard to capture “To Do’s” and Sales Targets.

Roles and Responsibilities

• Led Requirement Gathering for Maruti’s Insurance Platform (MSIBPL) via close collaboration with Customers.
• Constructed requirements for Web and Mobile applications, enabling high adoption of Insurance Platform.
• Spearheaded Grooming sessions with Engineering team to ensure requirements are well understood by development team and health back of more than 2 Sprints in always maintained.
• Led Documentation and Refinement of more than 200 User Stories ensuring “No Gaps” b/w Business requirement and delivery.
• Conducted Product Demos every 2 weeks and continuously incorporated Customer feedback to build Product that meets/exceeds Customer expectation.
• Established several Business Processes around – “Requirement Management” and “Change Management”.
• Shared and incorporated Customer Feedback around built Products, thereby leading to continuous improvement.
• Performed UAT testing of Web and Mobile Application to ensure Product works per defined Business requirements.
• Triaged Production Issues with Engineering team and defined Bug resolution plan per Business Severity.
• Facilitated “AMA” sessions between Development and Business team, thereby helping Development team gain better Product knowledge.
• Customer: Maruti Suzuki, India. Project: Had the privilege to build CRM for Maruti’s Insurance Application (Web & Mobile) enabling over ~3500 Dealerships across India. It powers Dealer to Manage, schedule and track Insurance appointments managing over 2.5 million Customers. Enable Sales team of over 15k (Tele callers) to view Insurance Policy and reach out to Customers per Policy status. Leverage “Agent Metrics” and “Business Metrics” Dashboard to capture “To Do’s” and Sales Targets.