TAMANNA CHURANIA

Strategic and results-oriented Lead Analyst with proven expertise in HW, DC, and DB domain, currently working in process delivery team at Aptia. Demonstrated ability to lead team, streamline operations, and implement best practices that enhance efficiency and accuracy. Skilled in client relationship management, resolving complex queries, and delivering solutions aligned with business objectives. Recognized for strong analytical acumen, proactive problem-solving, and fostering a culture of collaboration and continuous improvement.

• Worked in Health & Welfare (HW) and Defined Contribution (DC) domains for U.S. clients, managing open enrolment processes and monitoring CNNC/carrier file statuses for participant accuracy.
• Served in the Transactional Risk and Control (TRC) team, auditing transactions to ensure compliance with 401(k), Defined Benefits, and Health & Welfare plans for 100+ U.S. clients.
• Conducted contractual and non-contractual audits for retirement savings plans, including 401(k) loans and fund transactions, across 80–90 client accounts.
• Utilized tools such as TBA, Imaging, CAPT (check tracking), Microsoft Excel, PowerPoint, Word, Salesforce, and IBM Notes for workflow management and ticket tracking.

• Lead team operations in absence of Team Manager; conduct daily buzz meetings, provide floor support, and resolve capacity issues.
• Govern process allocations, publish daily productivity and capacity utilization reports, and perform Root Cause Analysis (RCA) for process improvements.
• Mentor SMEs for transition calls and ensure smooth knowledge transfer.
• Manage TCS-Inspira Reconciliation process, including biweekly file processing, audits, and leading client/carrier calls; resolve queries from clients, carriers, and employees.
• Co-led transition for TCS-PayFlex Reconciliation process and authored SOP for streamlined operations.
• Previously part of EOI COE Team, handling end-to-end process tracking, onshore/carrier communication, and allocations for On-Hold processes and QMCSO.
• Processed and peer-reviewed multiple workflows: BW Life Event & Sequencing, HRIS File Load, Carrier Backup Files, OMBR, Ongoing Data Checks, QMCSO, and ACA File Load.
• Started career in Carrier Delivery Team, managing carrier file processing, transmission, and error report handling.

• Tested the EOI Utility, identified bugs, and recommended enhancements; project was successfully implemented.
• Completed FMEA training and conducted a full Failure Mode and Effects Analysis (FMEA) for the EOI process to improve risk management.
• Actively contributed as a member of Team Unifier, conducted team bonding activities.
• Participated in Foundational Business Training; proposed changes to client provisions and suggested automation of a task in a previous organization, which was successfully implemented.
• Engaged in Gauge R&R analysis and facilitated knowledge-sharing sessions to generate ideas for reducing process errors and improving accuracy.