TAMANNNA
Gurgaon
Summary
Motivated and detail-oriented customer support professional with over 7 years of experience in BPO and service industries. Adept at handling escalations, resolving technical issues, and delivering excellent service to internal and external customers. Proven ability to work collaboratively across teams, adapt to dynamic environments, and drive client satisfaction. Seeking a challenging role where I can contribute to organizational success and advance my career.
Overview
10
10
years of professional experience
Work History
Premium customer support advisor
Onecom Technology Pvt Ltd.
Gurgaon
07.2025 - 02.2026
- Query Management via email: Handling diverse queries including billing discrepancies, network troubleshooting, and tariff migrations for UK-based subscribers.
- Technical Support: Assisting customers with handset configurations, SIM swaps, and network connectivity issues (4G/5G and broadband).
- Objection Handling: Managing difficult conversations regarding service outages or price increases, using empathy and negotiation to prevent customer churn.
- Value-Added Services: Identifying opportunities to upsell or cross-sell relevant UK-specific products, such as "Vodafone Together" or roaming passes.
Teammate
TaskUs Pvt. Ltd.
06.2022 - 01.2024
- Responded to customer requests via live chat and phone.
- Assisted in managing escalation cases and coordinated with clients for process improvements.
- Collaborated with Team Leader to develop leadership skills and team efficiency.
- Acted as a consultant to provide tailored solutions for customer issues.
Customer Support Executive
Teleperformance
05.2019 - 05.2022
- Responded to customer queries via email with timely and accurate information.
- Provided detailed information about products and services.
- Logged issues and ensured proper documentation of resolutions.
- Maintained a high standard of service and customer satisfaction.
Senior Analyst
eClerx Pvt. Ltd.
02.2016 - 06.2018
- Delivered support through live chat for technical queries and product-related assistance.
- Prioritized and managed customer support tickets effectively.
- Resolved technical concerns and promoted product offerings.
- Ensured timely and satisfactory resolution of customer issues.
Education
MBA - Human Resources
IGNOU
DelhiB.Sc. - Computer Science
Punjab Technical University
Senior Secondary -
Girls Senior Secondary School
Fazilka, PunjabSkills
- Customer Relationship Management
- Email, Chat & Voice Support
- Conflict Resolution & Escalation Handling
- Strategic Planning & Problem Solving
- Time Management & Multitasking
- Leadership & Team Collaboration
- Technical Troubleshooting
- Attention to Detail
- Adaptability & Flexibility
- Network troubleshooting
- Technical support
Personal Information
Date of Birth: 12/18/91
Languages
- English
- Hindi
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Premium customer support advisor
Onecom Technology Pvt Ltd.
07.2025 - 02.2026
Teammate
TaskUs Pvt. Ltd.
06.2022 - 01.2024
Customer Support Executive
Teleperformance
05.2019 - 05.2022
Senior Analyst
eClerx Pvt. Ltd.
02.2016 - 06.2018
MBA - Human Resources
IGNOU
B.Sc. - Computer Science
Punjab Technical University
Senior Secondary -
Girls Senior Secondary School