TAMANPREET SINGH
New Delhi,
Summary
Experienced training and quality specialist with over 5 years of expertise in developing and implementing effective training programs. Skilled in enhancing performance, maintaining high-quality standards, and driving continuous improvement. Adept at identifying training needs, delivering impactful learning solutions, and ensuring operational excellence in dynamic environments. Passionate about empowering teams to achieve their full potential through tailored coaching and support.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager - Training & Quality
WNS | Stripe
Gurugram
04.2023 - Current
- Managing a team of 10 team leads, providing guidance, support, and training to ensure team performance with organizational goals.
- Conducted comprehensive training needs assessments to identify gaps and areas of improvement in the organization's processes.
- Created engaging training materials for new hires and existing employees, including presentations, training manuals, and e-learning content.
- Delivered interactive and hands-on training sessions to ensure effective knowledge transfer and skills development.
- Evaluated training effectiveness through assessments, feedback surveys, and performance metrics.
- Collaborated with cross-functional teams to ensure alignment of training programs with business objectives.
- Implemented a Learning Management System (LMS) to enhance training efficiency and accessibility for employees.
Lead - Training & Quality
Concentrix | Meta
Gurugram
05.2021 - 03.2023
- Trained new hire associates, trainers, team leaders, and quality analysts on the roadmap designed by the client, focusing on content, feedback, and simulated tools to drive the required skill set.
- Collaborated with stakeholders to gather requirements and ensure the alignment of processes with organizational goals.
- Developed process documentation, including Standard Operating Procedures (SOPs), and work instructions.
- Facilitated process improvement workshops and brainstorming sessions with cross-functional teams.
- Conducted data analysis and reporting to track process performance and identify opportunities for optimization.
- Effectively communicate findings, user insights, and recommendations to stakeholders and the wider team to ensure alignment on user experience goals.
Team Member
FIS Global | Vodafone UK
Gurugram
09.2019 - 12.2020
- Identify and address user pain points through omni-channels, ensuring the solution meets customer needs effectively.
- Brainstorming sessions with the team to align goals around user experience improvements.
- Reviewed and analyzed customer feedback and complaints using data insights and trends, pinpointing root causes to resolve issues, which led to a notable 2.7% boost in site-level customer satisfaction.
Education
Bachelor of Business Administration -
GGS IP University
New Delhi07-2019
CBSE Board -
St. Mark's Senior Secondary Public School
New Delhi, India03-2016
Skills
- Google Suite
- Microsoft Office 365
- Tableau
- Data Visualization
- Attention to Detail
- People Management
- Problem Solving
- Time Management
- Presentation Skills
- Stakeholder Management
Strengths
- Analytical Thinker: Analyze data and situations to make timely decisions to solve problem
- Business Mindset: Utilized business requirements to influence data-driven strategies and achieve business goals
- People Manager: Proven record of excellent people management & Interpersonal skill
Certification
- Six Sigma Green Belt Certified
- Certified Quality Assurance Professional (CQAP)
- Certified Train the Trainer
Languages
- English
- Hindi
- Punjabi
Hobbies
- Gyming
- Football
- Pianist
- Gaming
Timeline
Assistant Manager - Training & Quality
WNS | Stripe
04.2023 - Current
Lead - Training & Quality
Concentrix | Meta
05.2021 - 03.2023
Team Member
FIS Global | Vodafone UK
09.2019 - 12.2020
Bachelor of Business Administration -
GGS IP University
CBSE Board -
St. Mark's Senior Secondary Public School
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