Tamara Faulkner
Boonville
Summary
Resourceful leader offering history of success coordinating and monitoring operations across various departments. Effective problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
7
7
years of professional experience
Work History
Invoicing Specialist
Flanders Electric Motor Service
02.2024 - Current
- Prepares daily, weekly, and monthly invoicing reports for Finance to assist in review and planning.
- Reduced invoice discrepancies by consistently monitoring accounts receivable and following up on outstanding balances.
- Coordinates with sales and customer service for new customer setups and reviews to obtain relevant information to qualify for credit and payment terms.
- Streamlined invoicing processes for increased efficiency, implementing automated systems and reducing manual tasks.
- Contributed to the development of policies and procedures related to invoicing processes that enhanced departmental effectiveness.
- Collaborated with other departments to resolve invoicing issues, fostering strong cross-functional relationships.
- Enhanced invoice accuracy by meticulously reviewing and verifying data prior to submission.
- Interacted with customers to resolve billing disputes and respond to inquiries.
- Administers all customer PO and invoice portals and resolves issues.
- Supports timely issuance of debit/credit notes and adjustments for accurate reflection of client transactions in financial records.
Sales Support Supervisor
Flanders Electric Motor Service
10.2021 - 02.2024
- Collaborated with the sales team to create customized proposals and presentations for high-value prospects.
- Served as a liaison between the sales team and other departments, facilitating smooth communication and collaboration on cross-functional projects.
- Resolved complex client issues promptly, maintaining positive business relationships and minimizing potential revenue loss.
- Improved internal communication channels within the sales organization through regular meetings, updates, and collaborative tools like shared document repositories.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Coordinated with other departments to provide smooth execution of sales initiatives.
- Facilitated regular team meetings to discuss challenges, successes and strategies.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Developed and enforced policies and procedures for compliance with company policies.
- Communicated best practices among on-site and external personnel to align efforts and goals.
Operations Support
Flanders Electric Motor Service
07.2019 - 10.2021
- Performed administrative duties including invoicing and closing jobs on completion, insuring that costs and invoices posted properly for reporting.
- Provided operations support for contractual, administrative and financial aspects of Flanders Electric Motor Service - Maryland Street.
- Managed a high-performing team, ensuring timely completion of tasks and adherence to company policies.
- Increased customer satisfaction by resolving issues quickly and maintaining open communication channels.
- Oversaw inventory management, ensuring optimal stock levels while minimizing waste and cost overruns.
- Coordinated with vendors, customers and internal departments to understand, monitor and communicate changes to workflows.
- Liaised with freight forwarders and carriers to arrange product movements and deliveries.
Inside Sales Representative
Flanders Electric Motor Service
12.2017 - 07.2019
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and cross selling.
- Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
- Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.
Education
No Degree - Aeronautical Engr, Communications, Secondary Ed
Purdue University
West Lafayette, INNo Degree - Elementary Education
Henderson Community College
Henderson, KYHigh School Diploma - undefined
Boonville High School
Boonville, IN05.1988
Skills
- SyteLine/ERP Proficiency
- CRM Software
- Project Management
- Attention to Detail
- Training and Development
- Decision Making
- Organizational Skills
- Order Processing
- Invoice Processing
- Cross-functional Collaboration
- Goal Setting
- Microsoft Office Suite
Timeline
Invoicing Specialist
Flanders Electric Motor Service
02.2024 - Current
Sales Support Supervisor
Flanders Electric Motor Service
10.2021 - 02.2024
Operations Support
Flanders Electric Motor Service
07.2019 - 10.2021
Inside Sales Representative
Flanders Electric Motor Service
12.2017 - 07.2019
No Degree - Elementary Education
Henderson Community College
High School Diploma - undefined
Boonville High School
No Degree - Aeronautical Engr, Communications, Secondary Ed
Purdue University
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