Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tamara Frazier

North Vernon

Summary

Dynamic retail professional with extensive experience at Walmart, excelling in customer service and inventory management. Proven track record in enhancing customer satisfaction and leading teams to exceed performance targets. Skilled in staff training and development, fostering a motivated workforce while implementing strategic sales growth initiatives.

Overview

2011
2011
years of professional experience

Work History

Assistant Manager

Walmart
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Generated repeat business through exceptional customer service.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Department Manager

Walmart
03.2003 - 12.2010
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.

Education

Associate of Applied Science - Business Administration

Ivy Tech
Columbus IN
05.2015

Jennings County High School
North Vernon, IN
06.1994

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Customer relations
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Goal setting
  • Retail operations
  • Team building
  • Employee scheduling
  • Recruiting and interviewing
  • Retail operations management
  • Strategic planning
  • Sales strategies
  • Sales growth
  • Policy enforcement
  • Orientation and training
  • Employee performance evaluations
  • Performance reviewing
  • Schedule oversight
  • Scheduling and planning
  • Coaching and mentoring
  • Inventory management
  • Vendor relationship management
  • Customer service and satisfaction
  • Active listening
  • Time management

Timeline

Department Manager

Walmart
03.2003 - 12.2010

Assistant Manager

Walmart

Associate of Applied Science - Business Administration

Ivy Tech

Jennings County High School

Similar Profiles

CREATE PROFILE
Tamara Frazier