Tamara Howard

• Maintained a clean and organized vehicle to ensure a comfortable and safe experience for passengers.
• Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
• Drove 2 types of buses ensuring adaptability across diverse assignments within the fleet team.
• Completed routes efficiently and according to compliance rules.
• Served as an ambassador for the organization by displaying professionalism at all times while representing the company brand in public settings.

• Supervised daily branch operations to ensure efficiency, compliance, and a positive customer experience.
• Delivered informative presentations at community events, promoting the bank''s services and fostering goodwill within the local area.
• Provided support during audits by ensuring accurate documentation was maintained for all client interactions.
• Coordinated with internal departments such as credit analysis or risk management teams for obtaining necessary approvals on high-profile transactions.
• Reported directly to the branch manager, offering weekly updates on client portfolio performance, new business development progress, and other pertinent metrics.

• Use sophisticated interviewing techniques, reviews individual circumstances and goals, and advises on the most advantageous ways to meet them
• Elicit sensitive, personal and financial information
• Make determinations and use sound judgment concerning controversial matters in reporting as appropriate the degree to which the individual understands their responsibilities
• Resolve problems related to the unique circumstances
• Computing and/or advising on tax liability and probable assessment of taxes in cases
• Managed between 20-75 calls daily, maintaining composure under pressure while providing top-notch service to clients.

Handling questions, issues and providing detailed information on requirements, processes, and policies

• Collecting information and qualifying candidates for programs, services or courses
• Ensuring that applications are completed correctly and that the required supporting materials have been provided
• Entering, updating and reviewing data and records
• Providing guidance and recommendations to applicants and prospective candidates
• Corresponding with applicants and prospective candidates
• Processing enrollments
• Assisting with billing and payment processing
• Conducting information sessions

• Explained benefits to plan participants in easy to understand terms in order to educate each on available options
• Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions
• Checked employees' benefits enrollment for accuracy and inputted all data
• Coordinated submission and processing of life insurance claims
• Updated benefit cost summaries for employer cost tracking
• Assist customers with their needs by offering products and services according to their requirements and budget limitations
• Strengthened customer relationships by listening to customer concerns and giving priority to service requirements
• Applied highly effective selling skills while properly engaging and presenting solutions to customers
• Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information
• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions