Tamara Howard
Indianapolis
Summary
Customer-focused banking professional with experience as a Senior Banker/Team Lead and a strong background in customer service, safety, and regulatory compliance. Proven ability to build relationships, resolve account issues, and support daily branch and operational functions with accuracy and integrity. Known for staying calm under pressure, clearly communicating with diverse customers, and quickly learning new systems and procedures.
Overview
3
3
years of professional experience
1
1
Certification
Work History
School Bus Driver
First Student
Indianapolis
06.2025 - Current
- Safely operate a school bus with a Class B CDL, transporting students on designated routes and field trips.
- Conduct thorough pre-trip and post-trip inspections, documenting and reporting any safety or maintenance concerns.
- Maintain a calm, professional environment on the bus, managing student behavior and ensuring adherence to safety rules.
- Communicate effectively with dispatch, school staff, and parents as needed regarding routes, delays, or incidents.
- Identified and resolved safety concerns during daily inspections, ensuring compliance with regulations and maintaining a secure environment for students.
- Streamlined communication with dispatch and staff, improving operational efficiency and fostering a collaborative environment for timely issue resolution.
Fixed Route Coach Operator / Bus Operator
IndyGo Transportation
Indianapolis
10.2024 - 06.2025
- Operated public transit vehicles on assigned routes, following schedules, traffic laws, and agency policies.
- Assisted passengers, including seniors and individuals with disabilities, with boarding, seating, and fare questions.
- Performed safety checks and reported mechanical issues promptly to maintenance personnel.
- Handled difficult or stressful rider situations with patience, professionalism, and clear communication.
- Led a team in optimizing route planning processes, resulting in a significant decrease in operational delays and improved communication with dispatch.
Senior Banker/Team Lead
Regions Bank
Indianapolis
01.2023 - 10.2024
- Supported customers with banking inquiries, account questions, and basic financial transactions via phone and/or in person.
- Verified customer identities and followed strict security and privacy procedures.
- Resolved account issues by researching transactions, escalating concerns appropriately, and documenting interactions.
- Met or exceeded performance metrics for quality, accuracy, and customer satisfaction.
- Implemented a structured approach to bargaining discussions, ensuring adherence to policies and fostering a collaborative environment.
Education
GED -
Indiana Department of Education
IndianaSkills
- Equipment management
- Disciplinary actions
- Confidentiality practices
- Documentation and reporting
- Patrol operations
- Policy enforcement
- Progress analysis
- Performance reviews
- Staffing solutions
- Routing procedures
- Data analysis
- Management strategies
- Problem-solving techniques
- Supervision skills
- Operational procedures
- Financial advising
- Customer account management
- Transaction processing
- Compliance procedures
- Customer relationship management
- Cash handling
- Cross-selling and upselling
- Account maintenance
- Banking regulations
Certification
- Life Insurance License
- CDL Class B Air Break endorsement
Personal Information
Title: Operations Support - Transportation/Logistics
Timeline
School Bus Driver
First Student
06.2025 - Current
Fixed Route Coach Operator / Bus Operator
IndyGo Transportation
10.2024 - 06.2025
Senior Banker/Team Lead
Regions Bank
01.2023 - 10.2024
GED -
Indiana Department of Education