Tamara Nagy
South Bend,IN
Summary
Dynamic leader with extensive experience at EXOS, driving operational efficiency and strategic growth. Expert in budget oversight and contract negotiation, fostering high-performance teams through effective relationship building. Achieved significant improvements in client satisfaction and team productivity, while implementing innovative strategies that enhanced service delivery and operational excellence.
Overview
13
13
years of professional experience
Work History
Vice President Field Operations
EXOS
Phoenix, AZ
10.2018 - 12.2024
- Led strategic initiatives to enhance operational efficiency across multiple departments.
- Developed and implemented comprehensive training programs for leadership development.
- Oversaw budget management and resource allocation for various projects and initiatives.
- Fostered cross-departmental collaboration to drive innovation and improve service delivery.
- Cultivated relationships with key stakeholders to align organizational goals with industry standards.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Negotiated high-value contracts that maximized profitability while mitigating risks for the organization.
- Managed financial planning and budgeting processes, ensuring fiscal responsibility and maximizing return on investments.
- Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
- Built high-performance teams through effective recruitment practices focused on competency alignment coupled with ongoing performance management processes.
- Transformed customer experience by designing and executing comprehensive service improvement initiatives aimed at enhancing satisfaction levels.
Senior Director, Operations, Fitness and Wellness
EXOS
Phoenix, AZ/South Bend, IN
01.2016 - 10.2018
- Directed regional operations, ensuring alignment with strategic objectives and organizational goals.
- Led cross-functional teams in implementing process improvements, enhancing operational efficiency across multiple units.
- Developed and executed regional strategies to drive revenue growth and market share expansion.
- Mentored junior directors, fostering leadership skills and promoting a culture of continuous improvement.
- Oversaw budget management for the region, ensuring financial accountability and resource optimization.
- Facilitated training programs for staff, improving skill sets and increasing overall team productivity.
- Cultivated an inclusive work environment that fostered collaboration, innovation, and mutual respect among diverse teams of professionals.
- Developed high-performing teams through effective recruitment, training, and performance management strategies.
- Drove revenue growth with innovative sales strategies, product development, and market expansion efforts.
- Conducted regular regional reviews to assess progress against targets, adjusting strategies as needed based on results.
- Collaborated closely with peers from other regions to share best practices, knowledge, and resources.
- Championed continuous improvement initiatives within the region for enhanced operational efficiency and profitability.
- Evaluated employee performance regularly using objective metrics aligned with overall business objectives.
- Visited sites periodically to view service levels and adherence to global service standards.
- Led cross-functional teams in identifying process improvements, resulting in optimized workflows and resource allocation.
- Developed and implemented strategic initiatives to enhance operational efficiency across multiple departments.
Senior Regional Director
EXOS
Phoenix, AZ/South Bend, IN
11.2011 - 01.2016
- Analyzed regional performance metrics, identifying trends to inform strategic decision-making processes.
- Established key partnerships with stakeholders, enhancing collaboration and driving successful project outcomes.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Managed budgets and resources to ensure cost-effective operations while maintaining high-quality services.
- Mentored junior team members, fostering professional growth and career advancement opportunities.
- Spearheaded change management initiatives during organizational restructuring or mergers acquisitions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
Bachelor of Science - Exercise Science/Foundations of Business
Ball State University
Muncie, IN1991
Skills
- Team leadership
- Relationship building
- Decision-making
- Critical thinking
- Client relationship building
- Strategic planning
- Account management
- Operations management
- Negotiation and persuasion
- Contract negotiation
- Budget oversight
- Performance metrics analysis
- Policy and procedure development
- OKRs and kpis
- Financial management
Timeline
Vice President Field Operations
EXOS
10.2018 - 12.2024
Senior Director, Operations, Fitness and Wellness
EXOS
01.2016 - 10.2018
Senior Regional Director
EXOS
11.2011 - 01.2016
Bachelor of Science - Exercise Science/Foundations of Business
Ball State University