Tamasa Patra
Bhubaneswar
Summary
Product-focused professional with over 5 years of experience in software engineering, and a recent MBA from BITS School of Management. Experienced in leading Agile teams, defining user stories, and launching GenAI-driven features during a PM internship at Pegasystems. Demonstrated expertise in delivering scalable, user-focused solutions within B2B, and SaaS landscapes. Skilled in product lifecycle management, stakeholder collaboration, and translating technical insights into business impact.
Overview
7
7
years of professional experience
Work History
Product Management Intern
Pegasystems Inc.
01.2024 - 06.2024
- Assisted in the refinement of user stories and wrote the Acceptance Criteria for 22 user stories.
- Participated in sprint review meetings, sprint demos, and Scrum of Scrums calls ensuring that decisions, action items, and progress were well-documented and communicated to relevant stakeholders.
- Developed and configured 11 case management workflows within Pega's Process Fabric Hub, tailoring views, and portals for diverse retail banking user personas to showcase the product's capabilities in demo materials.
- Crafted a compelling narrative and demo video script for Process Fabric Hub, showcasing its value proposition and key features to 59 potential customers at PegaWorld.
- Researched on Prompt Injection attacks and their corresponding Prompt Defence strategies to enhance the security of Pega's GenAI-powered features.
- Winner of Pega Learning Contest and recognized as Pega Learning Ambassador for completing 18 Coursera courses (45 hours of learning).
Digital Marketing Intern
Whitbyspace
12.2022 - 02.2023
- Elevated organic website traffic MoM by 50% through comprehensive keyword research to pinpoint efficient search phrases.
- Improved Keyword Ranking in SERPs by 65% by evaluating the effectiveness of keywords and optimization strategies.
- Launched Google search campaigns, yielding 13% and 21% of total sales in the first and second months respectively.
- Accomplished a ROAS of 4x by strategizing ads that helped improve their hook rate from 11% to 36% during the first month.
Consultant
Deloitte USI
01.2018 - 11.2022
- Designed a Rule Engine for ~300 product & license mappings to streamline product bundling & software license allocations.
- Reduced manual data retrieval efforts by 50% by ideating a Digital Hub Dashboard to consolidate 1K+ clients’ customers’ data.
- Developed a Telemetry app for 5K+ customers to deliver insightful product usage data for facilitating cost-saving decisions.
- Delivered 100+ new feature enhancements across User, Admin and Request-Approval modules of the web application.
- Spearheaded operational efficiency by 25% by containerizing legacy applications through Docker and Kubernetes.
- Improved system efficiency by 45% by implementing Redis & optimizing Oracle SQL queries to tackle performance bottlenecks.
- Reduced the licensing approval time by approximately ~40% which translated to faster revenue generation for the client.
- Achieved 40% reduction in search time for critical documents by designing an Elastic Search application to extract & refine vital data.
- Enhanced customer experience of ~500K users by designing an automated scheduler to enable downloading large files via email.
- Saved 7 hours/week admin time by automating issuance of Learning Badges to users upon completion of educational courses.
- Automated report generation using Apache Kafka to deliver monthly reports eliminating need for manual website interactions.
- Mitigated license shortages & over-purchasing risk by 75% by delivering insights from weekly database report analysis.
- Reduced 4 man-hours/day by automating product-specific licensing & thereby accelerating the license generation process.
- Enhanced NDA & SLA lifecycle by implementing message broker (RabbitMQ) leading to a 35% boost in process efficiency.
- Realized a 30% reduction in the need for resource allocation by adeptly managing diverse client and user demands.
- Reduced incidents from ~70 to 0 for unauthorized user access through the implementation of multi-factor authentication.
- Led a support team of 10 people to oversee the integrated portal of a global semiconductor manufacturing giant (Broadcom).
- Mentored & supervised 4 new hires for 50 hours on code deliverables, training modules & best practices for a smooth onboarding journey.
- Spearheaded end-to-end responsibility as the SPOC for development & maintenance of the client’s software licensing portal.
- Coordinated with 20+ stakeholders across 8 cross-functional client teams for continuous project delivery & support.
- Partnered in 6+ product and feature development scrum teams for successfully achieving project milestones on time.
- Outstanding Award for operational excellence in defect resolution (Java) after project go-live thereby improving the system efficiency by 50%.
- Outstanding Award for delivery excellence (Java) in a development project that reduced manual intervention in granting file access to end-users.
- Star Award by the client for leading and developing a project that simplified file access for end-users & alleviated administrative burden.
- Top 1% performer across the Core Business Operations service line for 3 consecutive years for consistently exceeding expectations.
Java Intern
Addsoft Technologies (P) Ltd.
06.2017 - 12.2017
- Worked on the implementation of the Berth Management System enabling efficient oversight of vessel berth allocations at Paradip Port for global arrivals.
- Streamlined prior notifications and subsequent approvals so that the system facilitates the seamless approach of ships to the port.
Education
MBA -
BITS School of Management (BITSoM)
Mumbai04.2025
B. Tech. - Computer Science & Engineering
Institute of Technical Education And Research
Odisha01.2017
Higher Secondary Certificate (CHSE) -
B.J.B. Junior College
Bhubaneswar, Odisha01.2013
Senior Secondary Examination (ICSE) -
St. Joseph’s High School
Bhubaneswar, Odisha01.2011
Skills
- Java
- Oracle SQL
- Spring Boot
- Apache Kafka
- Elastic Search
- MongoDB
- Redis
- Docker
- Kubernetes
- RabbitMQ
- Postman
- J2EE
- Spring Security
Academic Projects
GenAI and ML:
Implemented a generative AI solution using retrieval-augmented generation (RAG) to reduce AI hallucinations and errors, and developed an AI chatbot to answer and resolve queries related to SOPs and guidelines of college clubs and committees. This transforms a static PDF search into a highly interactive, personalized, natural language-based interaction Tech stack used: Llama Large Language Model (LLM), LangChain framework, FAISS Vector database and Python.
Design Thinking:
Prototyped an online start-up marketplace for reselling used domestic items using Figma for UI/UX and storyboarding.
Prototyped a physical retail asset for Kelloggs' portfolio using design thinking principles to increase sales of mid-sized cornflakes packs.
Affiliations
XLRI (AI)
Paper abstract on "Ethical Dimensions of AI in Warfare" accepted for publication at XLRI's Platinum Jubilee International
Conference on “Enabling Social and Business Responsibility in Our Globalised World”, selected from 1,680 submissions.
IIM-Shillong (Marketing)
2nd place in a national marketing case competition to plan the relaunch of a defunct product/brand. (I chose the platform ‘Vine’)
SJMSOM (Banking)
4th place out of 1396 teams in devising a Rewards Program for optimizing customer loyalty and retention in the banking sector.
Accomplishments
· Outstanding Award for operational excellence in defect resolution (Java) after project go-live thereby improving the system efficiency by 50%.
· Outstanding Award for delivery excellence (Java) in a development project that reduced manual intervention in granting file access to end-users.
· Star Award by the client for leading and developing a project that simplified file access for end-users & alleviated administrative burden.
Top 1% performer across the Core Business Operations service line for 3 consecutive years for consistently exceeding expectations.
Timeline
Product Management Intern
Pegasystems Inc.
01.2024 - 06.2024
Digital Marketing Intern
Whitbyspace
12.2022 - 02.2023
Consultant
Deloitte USI
01.2018 - 11.2022
Java Intern
Addsoft Technologies (P) Ltd.
06.2017 - 12.2017
MBA -
BITS School of Management (BITSoM)
B. Tech. - Computer Science & Engineering
Institute of Technical Education And Research
Higher Secondary Certificate (CHSE) -
B.J.B. Junior College
Senior Secondary Examination (ICSE) -
St. Joseph’s High School
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