TAMERA AUSTIN
New Albany
Summary
Administrative support professional, adept at working in fast paced environments demanding strong organizational, leadership and interpersonal skills. Committed to exceptional customer service and driven by challenges.
Professional with background in administrative support, known for high standards and results-driven approach. History of optimizing office operations and contributing to team success. Reliable and adaptable, consistently meeting changing needs. Skilled in organization, communication, and multitasking.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Legal Medicaid Assistant
Timmel Associates LLC
12.2022 - Current
- Open, scan mail from FSSA pertinent to present and past clients.
- Complete and Submit clients Annual Medicaid Reviews
- Receive client files once Medicaid plan has been developed by attorney, reach out to family, banks, funeral homes, and financial advisors to obtain documents needed to file application by goal date.
- Apply electronically for client, and complete paperwork Medicaid packet to submit to local DFR office.
- Complete interview with FSSA for client's Medicaid.
- Travel locally to do offsite signings
- Indiana Notary Public
- Signing witness or Notary
Business Office Assistant
Lincoln Hills Health Care and Rehab
03.2022 - Current
- Accounts Payable, set up new vendor accounts, submit expenses for reimbursements And check requests
- Heavy phone and personal communications
- Work with residents and families to acquire Medicaid for those who need it
- Submit the daily census report
- Maintain resident fund accounts
Inventory Coordinator
Metal Sales Manufacturing Corporation
07.2016 - Current
- Order inventory materials, including steel coil, aluminum buyout items, shipping and packaging materials, safety items, and office supplies
- Coordinate and enter all accounts payables
- Backup for customer service/order entry, receive material into system, and bill other branches
- Participate in monthly cycle counts and bi-annual inventories
- Answer calls, enter data, fax, type, and make outbound follow up calls
- Negotiate pricing and contracts with vendors
- ERP/NetSuite experience
Sales & Customer Service /Credit Claims Coordinator
METAL SALES MANUFACTURING CORPORATION
08.2007 - 07.2016
- Issue return merchandise authorizations
- Handle all calls involving credits or replacement material
- Research all customer complaints and quality issues
- Write up, or deny credit claims and issue CAR to implement resolution for any quality issues
- Heavy phone support and documentation
- Take orders via phone, fax and email, quote pricing and product information
- Enter, proof, and download orders for production
- Quote custom trim
- Handle all replacement orders due to damaged goods or missing items
- Track orders and follow up with customers
- Relieve receptionist at main switchboard
- Handle all warranty finish claims from beginning to end
- Invoice orders, enter accounts payable, and negotiate vendor contracts
Receptionist/Administrative
CARE PETS ANIMAL HOSPITAL
03.2006 - 08.2007
- Greet and check in patients
- Heavy telephone customer service
- Schedule appointments, quote pricing, and fill prescriptions
- Accept payments and check out clients
- Responsible for opening clinic, cash drawer
- Direct sales
- End of day deposit/balance, monthly statements
- Work independently managed to run front reception area
- Work directly with client’s everyday to ensure great customer care
Sales Relations/Major Accounts/Customer Service
FIREKING INTERNATIONAL / FKI SECURITY GROUP
02.2000 - 03.2006
- Maintain Excel spreadsheet for custom safe quotes
- Purchase Order Processing, Returns, and Order Tracking
- Direct product information and pricing via phone, fax, and email
- Liaison to regional sales managers
- Responsible for preparing sales quotes of all FireKing fire safe products
- Work directly with company engineers to prepare pricing and quotes on custom configurations
- Maintain client history for distributor level pricing
- Heavy customer service phone support
Sales and Marketing Representative
STATE FARM INSURANCE
12.1999 - 02.2000
- Receptionist duties including answering multi-line phone, filing, faxing information, sending and monitoring incoming email. Make office appointments for insured.
- Calculate Insurance quotes, make policy changes, issue new policies, and take premium payments.
Order Processor
DISCOUNT LABELS
10.1999 - 12.1999
- Received orders via fax, email, website and overnight. Proofed, priced and entered orders, then routed to correct department.
Accounts Receivable/Billing
KENRAY ASSOCIATES
09.1997 - 10.1999
- Invoice customers for annual, semi-annual, or quarterly maintenance fees, monitor annual renewal of maintenance contracts, Electronic Data Interchange (EDI) partnership setups.
- Customer support via telephone, fax and modem dial up. Insurance enrollment for new employees, answer multi-line phone system and general office duties.
Sales & Customer Service Representative
SQUIRE BOONE VILLAGE
07.1994 - 09.1997
- Received phone, mail and faxed orders from customers, priced, proofed and entered orders and delivered to production. Coordinated merchandise transactions and performed general office duties.
- Periodically represented Squire Boone Village at trade and gift shows where I sold and demonstrated merchandise to buyers.
Education
High School Diploma - General Studies
CRAWFORD COUNTY HIGH SCHOOL
Skills
- Fast learner
- Time management
- Computer skills
- Attention to detail
- Organize and Prioritize
- Team collaboration
- Verbal and written communication
- Data entry
Certification
Notary Public
Timeline
Legal Medicaid Assistant
Timmel Associates LLC
12.2022 - Current
Business Office Assistant
Lincoln Hills Health Care and Rehab
03.2022 - Current
Inventory Coordinator
Metal Sales Manufacturing Corporation
07.2016 - Current
Sales & Customer Service /Credit Claims Coordinator
METAL SALES MANUFACTURING CORPORATION
08.2007 - 07.2016
Receptionist/Administrative
CARE PETS ANIMAL HOSPITAL
03.2006 - 08.2007
Sales Relations/Major Accounts/Customer Service
FIREKING INTERNATIONAL / FKI SECURITY GROUP
02.2000 - 03.2006
Sales and Marketing Representative
STATE FARM INSURANCE
12.1999 - 02.2000
Order Processor
DISCOUNT LABELS
10.1999 - 12.1999
Accounts Receivable/Billing
KENRAY ASSOCIATES
09.1997 - 10.1999
Sales & Customer Service Representative
SQUIRE BOONE VILLAGE
07.1994 - 09.1997
High School Diploma - General Studies
CRAWFORD COUNTY HIGH SCHOOL
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