Tameshiana Swanson
Anthem
Indianapolis
6
years of professional experience
Dedicated Customer Service Representative with strong problem resolution skills. Committed to enhancing customer satisfaction through effective collaboration and active listening.
Work History
Customer Service Representative
2 Years- Assisted customers with inquiries, ensuring prompt and accurate responses.
- Utilized CRM software to document interactions and track customer issues effectively.
- Collaborated with team members to resolve complex service challenges efficiently.
- Provided product information and guidance to enhance customer satisfaction.
Customer Experience Professional
1 Year- Assisted customers in product selection and provided detailed information on features and benefits.
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction levels.
- Collaborated with team members to optimize inventory management processes and product displays.
- Maintained accurate records of customer interactions and feedback for continuous improvement initiatives.
Logistics Processor
1 Year 2 Months- Processed incoming shipments to ensure accurate inventory levels and timely distribution.
- Operated warehouse management systems to track stock movement and optimize order fulfillment.
- Collaborated with team members to streamline logistics operations and enhance workflow efficiency.
- Conducted quality checks on merchandise to maintain high standards of product integrity.
Education
High School Diploma
Skills
Customer service
Active listening
Critical thinking
Data entry
Problem resolution
Call center experience
Complaint handling
Professional telephone demeanor
Call center operations
Timeline
Customer Service Representative
Anthem
07.2024 - 07.2026Read More
Customer Experience Professional
Lowe’s
01.2022 - 01.2023Read More
Logistics Processor
Nordstrom Rack
11.2020 - 01.2022Read More
Crispus Attucks Medical Magnetic High School
High School Diploma
Read More