Tamia Cruz
Indianapolis
Summary
Dedicated and customer-focused professional with experience providing exceptional client support, administrative assistance, and business operations management. Skilled in building positive relationships, resolving customer needs, managing detailed records, and delivering high-quality service in fast-paced environments. Experienced in handling confidential information, coordinating projects, maintaining accurate documentation, and supporting clients through effective communication and problem-solving. Strong organizational skills with a proven ability to multitask, prioritize responsibilities, and create positive customer experiences. A reliable and detail-oriented professional committed to professionalism, efficiency, and customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Independent Contractor
Insta Fun
Indianapolis, IN
01.2023 - Current
- Developed innovative event concepts to enhance customer engagement and satisfaction.
- Managed logistics for multiple events, ensuring seamless execution and timely delivery.
- Collaborated with clients to tailor services that align with their vision and requirements.
- Trained and mentored junior contractors on best practices for event setup and management.
- Founded and managed a party planning business specializing in creating and coordinating events from concept to completion.
- Planned, organized, and executed events including client consultations, budgeting, vendor coordination, scheduling, and event setup.
- Managed client relationships by identifying needs, developing event plans, and delivering customized experiences.
- Coordinated vendors, venues, decorations, entertainment, catering, and event logistics to ensure successful events.
- Handled business operations including marketing, customer service, invoicing, purchasing, and administrative duties.
- Maintained accurate records, managed budgets, negotiated pricing, and tracked expenses.
- Developed creative themes, décor concepts, and event details while ensuring attention to quality and client satisfaction.
- Managed multiple projects simultaneously while meeting deadlines in a fast-paced environment.
Customer Service Representative
Liberty Mutual
350 E. 96th Street
12.2022 - 12.2025
- Resolved customer inquiries efficiently through multi-channel communication, enhancing satisfaction and loyalty.
- Streamlined processes for issue resolution, improving response times and overall service quality.
- Provided training and mentorship to new team members, fostering a collaborative work environment.
- Analyzed customer feedback to identify trends, facilitating improvements in service delivery protocols.
- Provided administrative and legal support to attorneys and legal teams by preparing, organizing, and maintaining case files and documentation.
- Performed high-volume data entry, record updates, and document management with accuracy and attention to detail.
- Assisted with drafting, formatting, and generating legal documents, correspondence, and case-related materials.
- Reviewed and organized legal records, maintained electronic databases, and ensured files were properly categorized and accessible.
- Supported case preparation by compiling information, tracking deadlines, and assisting with document production.
- Managed confidential client information while following office procedures and legal standards.
Call Center Representative
The Mayors Action Center
Indianapolis, Indiana
09.2020 - 03.2021
- Completed over 60 outbound inbound call per shift
- Completed timely after call notes
- Operated switch board
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Resolved concerns with city issues and code violations
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Call Center Representative
ADT Security
Indianapolis, Indiana
12.2019 - 07.2020
- Completed over 75 outbound calls per shift . prepared survey scripts.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Resolved concerns with products or services to help with retention and drive sales.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Col calling
- Inbound call Representative
- Sales pusher
- Completed sales drives in after call sales
Teacher
The Goaard School
Indianapolis, Indiana
07.2019 - 11.2019
- Taught class room of 15 students
- Compiled daily notes and kept daily agenda
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Planned and implemented integrated lessons to meet national standards.
- Supervised learning groups of students in classroom stations.
- Supported student teachers by mentoring on classroom management, lesson planning and activity organization.
- Incorporated multiple types of teaching strategies into classroom.
- Promoted physical, mental and social development using classroom games and activities.
Student Worker
Southwestern Michigan College
Dowagiac, MI
01.2018 - 05.2019
- Greeted incoming office visitors, answered questions and directed individuals to office locations.
- Worked for office of admissions in the call center
- Completed over 75 outbound calls daily
- Completed 50 inbound call daily
- Scheduled on campus visits and orientations
- Led campus visits/ hosted campus seminars
- Managed a resident hall of 60 residents
- Offered quality clerical support to department personnel.
- Managed supplies, processed new orders and maintained inventory organization for team. Maintained excellent customer service and positive attitude towards guest, customers and fellow teammates.
Sales Representative
The Disney Store
Chicago, IL
01.2017 - 01.2018
- Head cashiers
- Lead sales floor for products of the week
- Developed and delivered engaging sales presentations to convey product benefits.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Education
Some College (No Degree) - Social Work
Southwestern Michigan College
Dowagiac, MIAssociate of Applied Science - Social Psychology
Ivy Tech Community College of Indiana
Indianapolis, IN06.2027
Pre Licensing Course Completion - Real Estate
The CE Shop
02.2026
Skills
- 50 wpm Typing Speed
- High sales drive
- Proven customer retention and satisfaction
- Computer Literate
- Customer Service
- Translation and Interpretation Services
- Multitasking and Prioritization
- POS Systems and Ordering Platforms
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- Passionate about work style and ethic
- Data Entry
- Responding to Difficult Customers
- Calm and Professional Under Pressure
- Call Documentation
- Verbal and Written Communication
- De-escalation Techniques
Certification
Real Estate Pre-Licensing Course Completion Certificate (or Certificate of Completion)
Timeline
Independent Contractor
Insta Fun
01.2023 - Current
Customer Service Representative
Liberty Mutual
12.2022 - 12.2025
Call Center Representative
The Mayors Action Center
09.2020 - 03.2021
Call Center Representative
ADT Security
12.2019 - 07.2020
Teacher
The Goaard School
07.2019 - 11.2019
Student Worker
Southwestern Michigan College
01.2018 - 05.2019
Sales Representative
The Disney Store
01.2017 - 01.2018
Some College (No Degree) - Social Work
Southwestern Michigan College
Associate of Applied Science - Social Psychology
Ivy Tech Community College of Indiana
Pre Licensing Course Completion - Real Estate
The CE Shop