Tamia Cruz
Indianapolis
Summary
Dedicated and customer-focused professional with experience providing exceptional client support, administrative assistance, and business operations management. Skilled in building positive relationships, resolving customer needs, managing detailed records, and delivering high-quality service in fast-paced environments. Experienced in handling confidential information, coordinating projects, maintaining accurate documentation, and supporting clients through effective communication and problem-solving. Strong organizational skills with a proven ability to multitask, prioritize responsibilities, and create positive customer experiences. A reliable and detail-oriented professional committed to professionalism, efficiency, and customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Independent Contractor
Insta Fun
01.2023 - Current
- Developed innovative event concepts to enhance customer engagement and satisfaction.
- Managed logistics for multiple events, ensuring seamless execution and timely delivery.
- Collaborated with clients to tailor services that align with their vision and requirements.
- Trained and mentored junior contractors on best practices for event setup and management.
- Founded and managed a party planning business specializing in creating and coordinating events from concept to completion.
- Planned, organized, and executed events including client consultations, budgeting, vendor coordination, scheduling, and event setup.
- Managed client relationships by identifying needs, developing event plans, and delivering customized experiences.
- Coordinated vendors, venues, decorations, entertainment, catering, and event logistics to ensure successful events.
- Handled business operations including marketing, customer service, invoicing, purchasing, and administrative duties.
- Maintained accurate records, managed budgets, negotiated pricing, and tracked expenses.
- Developed creative themes, décor concepts, and event details while ensuring attention to quality and client satisfaction.
- Managed multiple projects simultaneously while meeting deadlines in a fast-paced environment.
Customer Service Representative
Liberty Mutual
12.2022 - 12.2025
- Resolved customer inquiries efficiently through multi-channel communication, enhancing satisfaction and loyalty.
- Streamlined processes for issue resolution, improving response times and overall service quality.
- Provided training and mentorship to new team members, fostering a collaborative work environment.
- Analyzed customer feedback to identify trends, facilitating improvements in service delivery protocols.
- Provided administrative and legal support to attorneys and legal teams by preparing, organizing, and maintaining case files and documentation.
- Performed high-volume data entry, record updates, and document management with accuracy and attention to detail.
- Assisted with drafting, formatting, and generating legal documents, correspondence, and case-related materials.
- Reviewed and organized legal records, maintained electronic databases, and ensured files were properly categorized and accessible.
- Supported case preparation by compiling information, tracking deadlines, and assisting with document production.
- Managed confidential client information while following office procedures and legal standards.
Call Center Representative
The Mayors Action Center
09.2020 - 03.2021
- Completed over 60 outbound inbound call per shift
- Completed timely after call notes
- Operated switch board
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Resolved concerns with city issues and code violations
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Call Center Representative
ADT Security
12.2019 - 07.2020
- Completed over 75 outbound calls per shift . prepared survey scripts.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Resolved concerns with products or services to help with retention and drive sales.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Col calling
- Inbound call Representative
- Sales pusher
- Completed sales drives in after call sales
Teacher
The Goaard School
07.2019 - 11.2019
- Taught class room of 15 students
- Compiled daily notes and kept daily agenda
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Planned and implemented integrated lessons to meet national standards.
- Supervised learning groups of students in classroom stations.
- Supported student teachers by mentoring on classroom management, lesson planning and activity organization.
- Incorporated multiple types of teaching strategies into classroom.
- Promoted physical, mental and social development using classroom games and activities.
Student Worker
Southwestern Michigan College
01.2018 - 05.2019
- Greeted incoming office visitors, answered questions and directed individuals to office locations.
- Worked for office of admissions in the call center
- Completed over 75 outbound calls daily
- Completed 50 inbound call daily
- Scheduled on campus visits and orientations
- Led campus visits/ hosted campus seminars
- Managed a resident hall of 60 residents
- Offered quality clerical support to department personnel.
- Managed supplies, processed new orders and maintained inventory organization for team. Maintained excellent customer service and positive attitude towards guest, customers and fellow teammates.
Sales Representative
The Disney Store
01.2017 - 01.2018
- Head cashiers
- Lead sales floor for products of the week
- Developed and delivered engaging sales presentations to convey product benefits.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Education
Some College (No Degree) - Social Work
Southwestern Michigan College
Dowagiac, MIAssociate of Applied Science - Social Psychology
Ivy Tech Community College of Indiana
Indianapolis, IN06.2027
Pre Licensing Course Completion - Real Estate
The CE Shop
02.2026
Skills
- 50 wpm Typing Speed
- High sales drive
- Proven customer retention and satisfaction
- Computer Literate
- Customer Service
- Translation and Interpretation Services
- Multitasking and Prioritization
- POS Systems and Ordering Platforms
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- Passionate about work style and ethic
- Data Entry
- Responding to Difficult Customers
- Calm and Professional Under Pressure
- Call Documentation
- Verbal and Written Communication
- De-escalation Techniques
Certification
Real Estate Pre-Licensing Course Completion Certificate (or Certificate of Completion)
Timeline
Independent Contractor
Insta Fun
01.2023 - Current
Customer Service Representative
Liberty Mutual
12.2022 - 12.2025
Call Center Representative
The Mayors Action Center
09.2020 - 03.2021
Call Center Representative
ADT Security
12.2019 - 07.2020
Teacher
The Goaard School
07.2019 - 11.2019
Student Worker
Southwestern Michigan College
01.2018 - 05.2019
Sales Representative
The Disney Store
01.2017 - 01.2018
Some College (No Degree) - Social Work
Southwestern Michigan College
Associate of Applied Science - Social Psychology
Ivy Tech Community College of Indiana
Pre Licensing Course Completion - Real Estate
The CE Shop