TAMIL ARASI
SYSTEM ENGINEER
Chennai
Summary
PROFILE ABOUT ME :Creative and proactive System Engineer with over 3.5 years of Experience in IT systems and software applications in computer Systems. Performs job with active listening, determination and positive Attitude to hard work.
Hardworking Production Worker 2.5 years experience in Support technology .Excellent History of Working well in Sales team members,pitching into help achieve team goals.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Senior Process Associate
TATA CONSULTANCY SERVICES (Project:Comcast)
12.2021 - Current
- Document issue Sales triage as troubleshooting progresses.
- Establishing the root causes of application errors, and escalating serious concerns to the Senior Engineer.
- Documenting processes and monitoring application performance metrics.
- Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date
- Maintaining and updating technical documents and procedures.
Managing coordination at a local and international level where required - Consulting with the software development team, internal users, and clients to improve application performance.
- Respond to general questions and trouble tickets in a timely manner.
- Research, diagnose, troubleshoot and identify potential solutions for how to resolve an issue.
SYSTEM ENGINEER
COGNIZANT TECHNOLGY SOLUTIONS (Project:Voya )
12.2017 - 05.2021
- Applications checkout.
- Handling Tickets & Critical Alerts.
- Identifying and resolving technical issues
- Troubleshooting the problems of the users .
- Prepare reports and presentations with statistical data, as assigned.
- Reporting to senior level management.
- Decision-making abilities.
Education
Master of Computer Applications - Computer Applications
University of Madras
Tamil Nadu 06.2017 - 04.2020
Bachelor of Computer Applications - Computer Applications
Shri Shankarlal Sundarbai Shasun Jain College
Chennai 06.2014 - 03.2017
Skills
Basics SQL and UNIX Knowledge
Achievements
- Star of the Month Award in TCS
- On The Spot Award in TCS
- Technical Excellence Award in TCS
Timeline
Senior Process Associate
TATA CONSULTANCY SERVICES (Project:Comcast)
12.2021 - Current
SYSTEM ENGINEER
COGNIZANT TECHNOLGY SOLUTIONS (Project:Voya )
12.2017 - 05.2021
Master of Computer Applications - Computer Applications
University of Madras
06.2017 - 04.2020
Bachelor of Computer Applications - Computer Applications
Shri Shankarlal Sundarbai Shasun Jain College
06.2014 - 03.2017