Tamil Vendhan

Knowledgeable and dedicated customer service professional with 2.6 years experience in E-commerce, Gaming and SaaS product. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
• Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
• Customer Relations - Awarded with Legendary Customer Service for making the delivery of an order on time for a customer on his Birthday
• Collaborated with Growth team for the development of Pagarbook product
• Manages Multiple tasks or simultaneously without supervision
• Manages the service requests of the customers through different access channels
• Resolved product issue through consumer testing.