Tamilkumar S
Consultant - Data Operations
Chennai
Summary
Results-driven Data Analytics Lead with 8+ years of experience in data analysis, business intelligence, and process optimization. Adept at leveraging SQL, Tableau, and Power BI to transform complex datasets into actionable insights, driving efficiency and business growth. Skilled in data strategy, stakeholder collaboration, and process automation, with a track record of delivering cost savings and operational improvements.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work History
Consultant - Data Analytics
Verizon Data Services India Private Limited
07.2023 - Current
- Led Vendor Management analytics, tracking KPIs and optimizing vendor performance through data insights.
- Developed Tableau dashboards which improving visibility into resource utilization, hiring status, and workforce planning.
- Analyzed hiring trends and optimized recruitment strategies, reducing hire loss by 3%.
- Implemented workforce planning analytics, ensuring alignment with headcount budgets and business priorities.
- Collaborated with leadership to provide data-driven insights, influencing strategic decisions and process improvements.
Program Manager - Customer Experience Analytics
ZoomInfo Technologies Inc
12.2021 - 06.2023
- Collaborated with cross-functional teams to define CX - Strategies and continued action plans
- Streamlined CX operations by Creating SoP's, Process Improvement documents and Dashboards.
- Delivered a Tableau dashboards for Customer Experience team that provided useful results and insights about operational efficiency and helping to increase 15%.
- Created dynamic dashboards in Tableau that allowed stakeholders to quickly assess and understand product usage for products.
- Automated CSM QBR/Monthly Check-in reports using Zapier which created impact of saving 30 hrs manual efforts of each CSM.
- Organized review meetings for all functions (Customer Success, Solutions and Integrations) and developed action plan for process improvements.
- Met with product stakeholders on regular basis to assess product usage and make decision.
- Collaborated with product team on building Churn Prediction Model
- Involved in End - to - End Hiring Process
Consultant – Data Analytics
Ernst & Young Private Limited (S. R. Batliboi & Associates LLP)
05.2020 - 11.2021
- Worked on several migration-related initiatives (More than 10 dashboard converted from Tableau to MS Power BI)
- Achieved 10K hours of efficiency by building a centralized dashboard (Power BI) for Custom Solutions Implementation.
- Created Power BI Dashboards based on MIS Reports to identify Business Insights and increased operational efficiency by 20%.
- Created Power BI dashboard to monitor Digital Penetration and shared with Partners and Pre-Sales team to monitor and set the Audit Process apart from the competition.
- Designed Internal Timesheet System by using MS Power Apps and SharePoint which helps to reduce the 160 hours per Month (PAN India Level).
- Workpaper Automation Solutions using Excel VBA saved 20 hours per month.
Senior Executive - Program Management Office
Hexaware Technologies
10.2018 - 04.2020
- Managed Portfolio of different customers with annual revenue of $100 M (USD).
- Captured 30% savings in projects costs by Implementing PIP Plan (Profit Improvement Plans) – Converting Offshore Model Business, Renegotiated contracts with new vendors, enhanced quality
assurance and maintained timelines. - Implemented and developed tableau dashboard for KPI matrix for Account Managers in order to track the Performance and set the action plans to achieve the target (Cost Savings).
- Prepared quarterly/monthly financial [Revenue, Cost and Expenses] status reports, presentations.
- Worked with Sales team in order to analyze opportunities and create the Action Plans which converts the opportunity into Actual Business.
- Priorities the demands and find the critical demands [High revenue loss demands], created the action plan along with fulfillment team to avoid the revenue loss which helps to save
- Improved the CSAT Score (from 3.5 to 4.75 out of 5) by creating action plan and implement the best practices
- Collaborated with senior management to develop strategic initiatives and long term goals.
Senior Executive – Project Management Office
HCL Technologies Pvt Ltd
11.2014 - 09.2018
- Prepared monthly financial reports and variance analyses, collected financial data, reviewed and processed financial information and invoices. Advised Leadership on financial status and consulted as needed.
- Experienced on Creating/Managing all documentation including Master Service line Agreement (MSA), Statement of Work (SoW), Contract Change Requests (CCRs), Amendments to Existing documents and managed updates on SharePoint (With Access Control)
- Supporting Pre-Sales by preparing the PnL Sheet and involved new Deal Submission.
- Involved in End to End Onboarding and Off-boarding process
- Managing Client expectations by preparing the various kinds of Matric Reports.
- Involved in InfoSec and External Finance Audit as part of the Delivery and worked towards to bring and maintain the Green Status by ensuring that project runs under the SOW’s terms and conditions.
- Gained extensive knowledge in Internal Operations, Analysis and reporting.
Education
Master of Computer Applications - Computer Application
GKM College of Engineering And Technologies
Chennai 07.2011 - 06.2014
Bachelor of Science - Computer Science
Sri Sankara Arts And Science College
Kanchipuram 07.2008 - 06.2011
Skills
- Data Visualization & Reporting: Tableau, Power BI
- Data Analysis & SQL: SQL, Excel, Google Sheets
- Business & Financial Analytics: Cost optimization, KPI tracking, budgeting
- Process Automation & Data-Driven Decision Making
- Stakeholder Collaboration & Leadership
Accomplishments
- Received "Best Performer" Award during Director's All Hands Meeting from Verizon Leadership
- Received "Best Performer of Month" from the Zoominfo Management
- Received KUDOS Award from E&Y Leadership Team
- Received R&R Certificates for Out-Standing Performance from HCL Management
- SPOT Awards from Hexaware Technologies
Timeline
Consultant - Data Analytics
Verizon Data Services India Private Limited
07.2023 - Current
Program Manager - Customer Experience Analytics
ZoomInfo Technologies Inc
12.2021 - 06.2023
Consultant – Data Analytics
Ernst & Young Private Limited (S. R. Batliboi & Associates LLP)
05.2020 - 11.2021
Senior Executive - Program Management Office
Hexaware Technologies
10.2018 - 04.2020
Senior Executive – Project Management Office
HCL Technologies Pvt Ltd
11.2014 - 09.2018
Master of Computer Applications - Computer Application
GKM College of Engineering And Technologies
07.2011 - 06.2014
Bachelor of Science - Computer Science
Sri Sankara Arts And Science College
07.2008 - 06.2011
Similar Profiles
Karunakar KKarunakar K
Senior Network Engineer - Collaboration at Verizon Data Services India Private LimitedSenior Network Engineer - Collaboration at Verizon Data Services India Private Limited
Afroz Azam BAfroz Azam B
IT Operations Manager at Appfire technologies Private LimitedIT Operations Manager at Appfire technologies Private Limited
RANJITH KUMARRANJITH KUMAR
Manager (CFO team) at Verizon Data Services India PVT LTD, VerizonManager (CFO team) at Verizon Data Services India PVT LTD, Verizon