Tamilselvan K

• .Trained and supervised employees on office policies and procedures.
• Coordinated weekly meetings for internal and external groups.
• Initiated timely response to emails, voicemails, and written correspondence.
• Maintained team flexibility and embraced change to adapt within dynamic markets.
• Enhanced client satisfaction with effective communication, regular progress updates, and prompt resolution of concerns.
• Improved team productivity by streamlining workflow processes and implementing efficient project management practices.
• Increased customer service success rates by quickly resolving issues.

• Streamlined internal processes by creating user-friendly guides on standard operating procedures for various tasks within the department.
• Understanding Active Directory concepts like Forest, domain, FSMO, replication and AD User, Computer and Group objects must
• Managing AD objects from console and PowerShell
• Design and implement AD group policy to user and computers
• Enterprise-level Management and handling of SCCM / MECM operations and reporting desired
• Application and Software update Configuration baseline desired
• Operating System and updates deployment using SCCM/MECM
• Asset and Software inventory, Compliance reporting
• Planning and configuration for Security Compliance as per BNP Standards
• Desktop Environment configuration, hardening and compliance management and automation processing via SCCM
• Windows Systems Monthly Security Patching & Vulnerability management
• Product Lifecycle / License / Utilization monitoring, reporting & version up-gradation Report & operation automation using SCCM
• Assist the Client by providing SME assistance, and root-cause analysis on vulnerabilities
• Work through prioritized vulnerabilities for patch remediation with respective asset owners.
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• Assist the Client by providing SME assistance, and root-cause analysis on vulnerabilities
• Work through prioritized vulnerabilities for patch remediation with respective asset owners
• Assist in reporting asset changes through Client's technology, and processes
• Learn and adapt to Client's culture, security strategies, security goals, security objectives, and security capabilities
• Advisory in prioritization of patch deployment
• Classify and prioritize the risk of all vulnerabilities taking into consideration mitigating factors and impacts of internal and external threats
• Raising the change management for the vulnerabilities and providing the proper justification for the change in the Change Advisory Board
• Effectively as a individual contributor managed the Capacity planning building to building movement
• Resolving daily technical issues and providing support for Desktop / laptop / printers / application / software.

• Assist Client by providing SME assistance, and root-cause analysis on vulnerabilities
• Work through prioritized vulnerabilities for patch remediation with respective asset owners
• Assist in reporting asset changes through Client's technology, and processes
• Learn and adapt to Client's culture, security strategies, security goals, security objectives, and security capabilities
• Advisory in prioritization of patch deployment
• Classify and prioritize risk of all vulnerabilities taking into consideration mitigating factors and impacts of internal and external threats
• Raising changes for vulnerabilities and providing proper justification for change in Change Advisory Board
• Effectively as individual contributor managed Capacity planning building to building movement
• Resolving daily technical issues and providing support for Desktop / laptop / printers / application / software
• Installation of licensed / non licensed software via SCCM and troubleshooting errors during package installation
• Handling request as well as S3, P3 incidents via Service now ITSM ticketing tool
• Taking care of Tier 2 support for Network issues, WI-FI issues, AD, hardware and software related issues in windows domain
• Managing banking application issues, runtime errors, mail tracking, BB configuration and phone set up for end users.

Managed overall administration of Windows System applications

• Performed various troubleshooting and maintenance operations in Windows Server environments
• Installed of latest versions of Operating Systems on demand, per requirements of clients
• Sorted complex issues pertaining to hardware and network failure - Monitored both Hardware and Software systems for errors and updated them regularly to maintain proper functioning and flow of information
• Performed security monitoring tests to identify intrusions
• Provided Tier 2 and Tier 3 technical support
• Deployed performance enhancing/monitoring tools
• Recommended new updates and changes required by clients
• Produced new system and network designs for clients
• Documented new Windows server settings that have been applied to network
• Working in incident through BMC REMEDY tool and MAXIMO ticketing tool
• Troubleshooting Login issues on servers and monitoring logs
• Creating and managing users, groups and OU's
• Installation of software's through centralized SCCM tool
• Checking backups and moving backups to Tape drive
• Monitoring Server error log, event viewer, free space
• Troubleshooting of application issues and hardware issues on servers
• End to end ownership of all incidents logged
• Mobility - Client End - BES Desktop Manager/EA/Troubleshooting Mail flow and client end issues.

• Managing user accounts and giving share & security level permissions
• Responsible to install, set up, maintain network and also configure peripherals, cabling and equipments accordingly as per requirement
• Responsible for maintaining company strategy like designing, implementing and Maintenance of enterprise network components
• Responsible to monitor whether all components are available for successful communication
• Responsible for maintaining Backup network, hardware, software, files on aregular basis accordingly as per company policies
• Timely analyze whether any repairs or replacements is needed
• Managing data base of server & creating new users accounts
• Responsible for troubleshoot Microsoft windows issues
• Responsible for configuring & troubleshooting Microsoft outlook accounts
• Responsible for creating new Microsoft outlook accounts for new users
• Monitoring complete network & providing network statistics
• Responsible for installation of operating system windows 7.