Tammara Jeffrey
Merrillville
Summary
Accomplished Food Service Manager with a proven track record in optimizing operations within fast-paced environments. Expertise in ensuring seamless service delivery while prioritizing safety and maintaining high food quality standards. Proficient in recruitment, onboarding, staff scheduling, and inventory management, consistently achieving optimal profit margins through strategic oversight and effective team leadership. Committed to fostering a positive workplace culture that enhances employee performance and customer satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Restaurant Leader
Raising Cane's Chicken Fingers
02.2024 - 12.2025
- Oversaw staff recruitment, training, and development initiatives to cultivate a high-performing team.
- Coordinated staff schedules to optimize coverage during peak business hours, enhancing customer satisfaction.
- Implemented process improvements that streamlined workflows and reduced operational bottlenecks.
- Mentored junior staff members, helping them develop leadership skills and advance their careers within the organization.
- Analyzed inventory levels and vendor performance alongside P&L metrics, to pinpoint areas for operational improvements.
ASSEMBLY LINE WORKER
Ford Motor Company
09.2018 - 06.2023
- Set up and performed hand and automatic assembly operations on components, sub-assemblies and assemblies.
- Understood quality assurance principles to maintain consistent output.
- Followed OSHA safety protocol in manufacturing and assembly line duties.
- Cross-trained to work across different work stations for maximum productivity.
- Sorted and placed materials on racks and shelves according to predetermined sequences.
- Carried out repetitive tasks to high standard throughout long shifts.
FOOD SERVICE MANAGER II
Chartwell Compass Group
06.2017 - 09.2018
- Planned staffing levels and schedules to maintain food service operational standards.
- Maintained profit and loss goals with skilled management of food, labor and overhead costs.
- Prepared and optimized menus based on current seasons, ingredient prices and changing customer preferences.
- Oversaw inventory ordering, storage and rotation for optimal use.
- Enforced compliance with OSHA, health department, and PPE requirements.
- Trained and mentored food service workers to achieve maximum team quality and efficiency.
FOOD SERVICE MANAGER II
Sodexo Magic
02.2016 - 06.2017
- Interviewed job applicants, processed new hire paperwork and provided on-the-job training.
- Provide guidance and performance feedback.
- Supervised food service workers to keep kitchen moving and provide quality service.
- Coordinated workflows to optimize kitchen performance and delegated tasks in alignment with staff skills.
- Prepared menus based on inventory and food supplies.
- Enforced compliance with OSHA, health department, and PPE requirements.
FOH MANAGER
Outback Steakhouse
01.2011 - 01.2016
- Maintained restaurant's reputation for service excellence by effectively overseeing FOH team.
- Monitored employee compliance with health codes and enforced compliance to protect customers and minimize liabilities.
- Coordinated training for new FOH staff and coached established employees on procedures to correct problems.
- Educated FOH staff on alcoholic and non-alcoholic beverages through regular instruction.
- Managed daily checklists and delegated assignments to keep restaurant professional and customer-ready.
- Empowered employees to handle numerous issues first-hand and skillfully managed escalated conflicts to restore customer loyalty.
Education
Technical Certificate - Business Administration and Management
Ivy Tech Community College of Indiana
Gary, IN12-2015
Skills
- Recruitment and hiring
- Team building
- Talent development
- Relationship building
- Conflict resolution
- Visionary thinking
Certification
Indiana Real Estate Broker - 2020
Timeline
Assistant Restaurant Leader
Raising Cane's Chicken Fingers
02.2024 - 12.2025
ASSEMBLY LINE WORKER
Ford Motor Company
09.2018 - 06.2023
FOOD SERVICE MANAGER II
Chartwell Compass Group
06.2017 - 09.2018
FOOD SERVICE MANAGER II
Sodexo Magic
02.2016 - 06.2017
FOH MANAGER
Outback Steakhouse
01.2011 - 01.2016
Technical Certificate - Business Administration and Management
Ivy Tech Community College of Indiana