Tammi Burelison
Advance
Overview
13
13
years of professional experience
Work History
AP/AR Analyst
Direct Connect Logistix
Indianapolis
10.2021 - Current
- Coded and obtained approvals for accounts payable invoices to input information into accounting system.
- Provided support during audits by supplying required documents and information.
- Performed bookkeeping and accounting consulting services.
- Maintained records of all transactions related to accounts receivable activities.
- Verified and posted account transactions, providing weekly and monthly reporting of AP aging to senior management to maintain accounting ledgers.
- Reconciled or entered report discrepancies found in financial records.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Obtained and investigated information from sales, trade promotions and customer service department to verify account discrepancies.
- Facilitated successful internal and external audits through sound and thorough documentation.
- Matched orders with invoices and recorded required information.
- Received and recorded cash, checks and transfers.
- Worked closely with internal departments to resolve billing disputes in a timely manner.
- Handled accounts payable and receivable, including invoicing and payment processing.
- Reduced financial discrepancies by verifying accounting statements.
- Reviewed accounts with credit balances to determine accuracy of refunds.
- Researched unapplied cash receipts and made corrections accordingly.
- Worked effectively in team environments to make the workplace more productive.
- Updated and maintained databases with current information.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Customer Support Specialist
Concentrix
Daleville
03.2017 - 03.2020
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Resolved customer issues related to billing inquiries, account setup, product information, and other general concerns.
- Offered resolutions to de-escalate calls and solve customer issues.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Performed follow-up calls to ensure customer satisfaction with services provided.
- Maintained up-to-date knowledge of company products, services, promotions, pricing plans, policies, and procedures.
- Maintained strong call control and quickly worked through scripts to address problems.
- Maintained accurate records of customer interactions in a timely manner.
- Researched complex problems using available resources and escalated unresolved problems when necessary.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Analyzed customer feedback data regularly in order to identify areas of improvement within the call center environment.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Senior Inventory Specialist
Dish Network Corp
Indianapolis
11.2011 - 04.2015
- Monitored and reported on inventory turnover rates.
- Tracked orders from suppliers and vendors to ensure timely delivery of products.
- Coordinated logistics for inventory movement between locations.
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
- Implemented standardized processes for receiving goods into the warehouse system.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Participated in physical inventory counts to keep information accurate and current.
- Stocked shelves with merchandise to ensure availability of products for customers.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Led physical counts and reconciled discrepancies to maintain accurate inventory records.
- Performed inventory cycle counting and identified discrepancies.
- Maintained accurate records of all incoming and outgoing inventory shipments.
- Utilized inventory management software for tracking and reporting purposes.
- Placed products on conveyors for final wrapping and shipment.
- Compared merchandise invoices to items actually received.
- Prepared purchase orders for various items in the warehouse inventory system.
- Monitored stocking areas to adjust volumes and storage requirements driven by production activity.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Collaborated with sales and operations teams to align inventory levels with demand.
- Coordinated with other departments to develop efficient inventory management strategies.
- Read orders to verify attributes and quantities of merchandise.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Ensured compliance with industry regulations and standards regarding inventory management.
- Developed and implemented processes for cycle counting, stocktaking and reordering.
- Ensured safety standards were met while handling hazardous materials within the warehouse environment.
- Developed and implemented inventory control procedures and policies.
- Collaborated with purchasing team to analyze supplier and vendor contracts for cost savings opportunities.
- Assisted with execution of projects and made recommendations for process improvement to appropriate leaders.
- Identified areas for improvement in existing systems or processes related to inventory management.
- Set up advertising signs on shelves and counters to attract customers and promote sales.
- Conducted regular audits of warehouses to confirm accuracy of stored items against invoices.
- Entered information into system to update status reports.
- Monitored supply chain performance metrics such as on-time delivery, cost reduction and quality control.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Coordinated inventory, stocking and ordering.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Assisted with the development of new methods for forecasting demand and managing stock levels.
- Participated in the selection and implementation of new inventory management technology.
- Resolved discrepancies between physical inventories and computer records.
- Managed relationships with external vendors and suppliers in order to maximize efficiency and minimize costs.
- Operated forklift and pallet jack to transport heavy loads.
- Identified and resolved inventory problems, including damaged or lost items.
- Negotiated with vendors to secure best pricing and terms for inventory purchases.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Packaged items with appropriate materials to prevent damage during shipping.
- Performed scheduled inventory counts and supply audits.
- Tracked outgoing orders to provide shipping status to customers.
- Coordinated with suppliers to reorder supplies and manage inventory replenishment.
- Issued supplies, materials and products to team members based on information from requisitions.
- Oversaw the receiving, storing, and issuing of stock to ensure efficiency.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Analyzed current inventory levels to ensure optimal stock availability.
- Trained new employees on inventory management practices and procedures.
- Managed inventory levels to ensure optimal stock at all times.
Education
Some College (No Degree) - Purchasing/ Master Scheduling
Indiana University, South Bend
South Bend, INSome College (No Degree) - Marketing Class/Buisness
ITT Technical Institute
South Bend, INSkills
- Accounts receivable
- Accounts payable
- Financial reporting
- Invoice processing
- Transaction reconciliation
- Customer relationship management
Timeline
AP/AR Analyst
Direct Connect Logistix
10.2021 - Current
Customer Support Specialist
Concentrix
03.2017 - 03.2020
Senior Inventory Specialist
Dish Network Corp
11.2011 - 04.2015
Some College (No Degree) - Purchasing/ Master Scheduling
Indiana University, South Bend
Some College (No Degree) - Marketing Class/Buisness
ITT Technical Institute
Similar Profiles
Ciara FisherCiara Fisher
Accounts Receivable Team Lead at Direct Connect LogistixAccounts Receivable Team Lead at Direct Connect Logistix
Jacob BrentonJacob Brenton
Account Manager at Direct Connect LogistixAccount Manager at Direct Connect Logistix
Tyree PurhamTyree Purham
Carrier Sales Representative at Direct Connect LogistixCarrier Sales Representative at Direct Connect Logistix
Tina SimmonsTina Simmons
Collaborative Special Education Teacher at William Ellis Middle SchoolCollaborative Special Education Teacher at William Ellis Middle School
Jennifer ShoreJennifer Shore
Caregiver and Community Education Coordinator at Senior Services, Inc.Caregiver and Community Education Coordinator at Senior Services, Inc.