Overview
Work History
Education
Skills
Timeline
Generic

Tammi Burelison

Advance

Overview

13
13
years of professional experience

Work History

AP/AR Analyst

Direct Connect Logistix
Indianapolis
10.2021 - Current
  • Coded and obtained approvals for accounts payable invoices to input information into accounting system.
  • Provided support during audits by supplying required documents and information.
  • Performed bookkeeping and accounting consulting services.
  • Maintained records of all transactions related to accounts receivable activities.
  • Verified and posted account transactions, providing weekly and monthly reporting of AP aging to senior management to maintain accounting ledgers.
  • Reconciled or entered report discrepancies found in financial records.
  • Recorded debit, credit and account transactions in computer spreadsheets and databases.
  • Obtained and investigated information from sales, trade promotions and customer service department to verify account discrepancies.
  • Facilitated successful internal and external audits through sound and thorough documentation.
  • Matched orders with invoices and recorded required information.
  • Received and recorded cash, checks and transfers.
  • Worked closely with internal departments to resolve billing disputes in a timely manner.
  • Handled accounts payable and receivable, including invoicing and payment processing.
  • Reduced financial discrepancies by verifying accounting statements.
  • Reviewed accounts with credit balances to determine accuracy of refunds.
  • Researched unapplied cash receipts and made corrections accordingly.
  • Worked effectively in team environments to make the workplace more productive.
  • Updated and maintained databases with current information.
  • Identified needs of customers promptly and efficiently.
  • Worked with cross-functional teams to achieve goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Customer Support Specialist

Concentrix
Daleville
03.2017 - 03.2020
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Resolved customer issues related to billing inquiries, account setup, product information, and other general concerns.
  • Offered resolutions to de-escalate calls and solve customer issues.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Performed follow-up calls to ensure customer satisfaction with services provided.
  • Maintained up-to-date knowledge of company products, services, promotions, pricing plans, policies, and procedures.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Maintained accurate records of customer interactions in a timely manner.
  • Researched complex problems using available resources and escalated unresolved problems when necessary.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Analyzed customer feedback data regularly in order to identify areas of improvement within the call center environment.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Senior Inventory Specialist

Dish Network Corp
Indianapolis
11.2011 - 04.2015
  • Monitored and reported on inventory turnover rates.
  • Tracked orders from suppliers and vendors to ensure timely delivery of products.
  • Coordinated logistics for inventory movement between locations.
  • Stored and organized items in tool or supply rooms, allowing for easy retrieval.
  • Implemented standardized processes for receiving goods into the warehouse system.
  • Received and counted stock items, recording data manually or on computer for inventory purposes.
  • Participated in physical inventory counts to keep information accurate and current.
  • Stocked shelves with merchandise to ensure availability of products for customers.
  • Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
  • Led physical counts and reconciled discrepancies to maintain accurate inventory records.
  • Performed inventory cycle counting and identified discrepancies.
  • Maintained accurate records of all incoming and outgoing inventory shipments.
  • Utilized inventory management software for tracking and reporting purposes.
  • Placed products on conveyors for final wrapping and shipment.
  • Compared merchandise invoices to items actually received.
  • Prepared purchase orders for various items in the warehouse inventory system.
  • Monitored stocking areas to adjust volumes and storage requirements driven by production activity.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Collaborated with sales and operations teams to align inventory levels with demand.
  • Coordinated with other departments to develop efficient inventory management strategies.
  • Read orders to verify attributes and quantities of merchandise.
  • Stocked shelves, racks, and bins with new or transferred merchandise.
  • Ensured compliance with industry regulations and standards regarding inventory management.
  • Developed and implemented processes for cycle counting, stocktaking and reordering.
  • Ensured safety standards were met while handling hazardous materials within the warehouse environment.
  • Developed and implemented inventory control procedures and policies.
  • Collaborated with purchasing team to analyze supplier and vendor contracts for cost savings opportunities.
  • Assisted with execution of projects and made recommendations for process improvement to appropriate leaders.
  • Identified areas for improvement in existing systems or processes related to inventory management.
  • Set up advertising signs on shelves and counters to attract customers and promote sales.
  • Conducted regular audits of warehouses to confirm accuracy of stored items against invoices.
  • Entered information into system to update status reports.
  • Monitored supply chain performance metrics such as on-time delivery, cost reduction and quality control.
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.
  • Coordinated inventory, stocking and ordering.
  • Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
  • Assisted with the development of new methods for forecasting demand and managing stock levels.
  • Participated in the selection and implementation of new inventory management technology.
  • Resolved discrepancies between physical inventories and computer records.
  • Managed relationships with external vendors and suppliers in order to maximize efficiency and minimize costs.
  • Operated forklift and pallet jack to transport heavy loads.
  • Identified and resolved inventory problems, including damaged or lost items.
  • Negotiated with vendors to secure best pricing and terms for inventory purchases.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Packaged items with appropriate materials to prevent damage during shipping.
  • Performed scheduled inventory counts and supply audits.
  • Tracked outgoing orders to provide shipping status to customers.
  • Coordinated with suppliers to reorder supplies and manage inventory replenishment.
  • Issued supplies, materials and products to team members based on information from requisitions.
  • Oversaw the receiving, storing, and issuing of stock to ensure efficiency.
  • Printed accurate labels and applied to boxes, crates and containers prior to shipment.
  • Analyzed current inventory levels to ensure optimal stock availability.
  • Trained new employees on inventory management practices and procedures.
  • Managed inventory levels to ensure optimal stock at all times.

Education

Some College (No Degree) - Purchasing/ Master Scheduling

Indiana University, South Bend
South Bend, IN

Some College (No Degree) - Marketing Class/Buisness

ITT Technical Institute
South Bend, IN

Skills

  • Accounts receivable
  • Accounts payable
  • Financial reporting
  • Invoice processing
  • Transaction reconciliation
  • Customer relationship management

Timeline

AP/AR Analyst

Direct Connect Logistix
10.2021 - Current

Customer Support Specialist

Concentrix
03.2017 - 03.2020

Senior Inventory Specialist

Dish Network Corp
11.2011 - 04.2015

Some College (No Degree) - Purchasing/ Master Scheduling

Indiana University, South Bend

Some College (No Degree) - Marketing Class/Buisness

ITT Technical Institute

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Tammi Burelison