Tammi Burelison
Advance
Overview
13
13
years of professional experience
Work History
AP/AR Analyst
Direct Connect Logistix
Indianapolis
10.2021 - Current
- Coded and obtained approvals for accounts payable invoices to input information into accounting system.
- Provided support during audits by supplying required documents and information.
- Performed bookkeeping and accounting consulting services.
- Maintained records of all transactions related to accounts receivable activities.
- Verified and posted account transactions, providing weekly and monthly reporting of AP aging to senior management to maintain accounting ledgers.
- Reconciled or entered report discrepancies found in financial records.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Obtained and investigated information from sales, trade promotions and customer service department to verify account discrepancies.
- Facilitated successful internal and external audits through sound and thorough documentation.
- Matched orders with invoices and recorded required information.
- Received and recorded cash, checks and transfers.
- Worked closely with internal departments to resolve billing disputes in a timely manner.
- Handled accounts payable and receivable, including invoicing and payment processing.
- Reduced financial discrepancies by verifying accounting statements.
- Reviewed accounts with credit balances to determine accuracy of refunds.
- Researched unapplied cash receipts and made corrections accordingly.
- Worked effectively in team environments to make the workplace more productive.
- Updated and maintained databases with current information.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Customer Support Specialist
Concentrix
Daleville
03.2017 - 03.2020
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Resolved customer issues related to billing inquiries, account setup, product information, and other general concerns.
- Offered resolutions to de-escalate calls and solve customer issues.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Performed follow-up calls to ensure customer satisfaction with services provided.
- Maintained up-to-date knowledge of company products, services, promotions, pricing plans, policies, and procedures.
- Maintained strong call control and quickly worked through scripts to address problems.
- Maintained accurate records of customer interactions in a timely manner.
- Researched complex problems using available resources and escalated unresolved problems when necessary.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Analyzed customer feedback data regularly in order to identify areas of improvement within the call center environment.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Senior Inventory Specialist
Dish Network Corp
Indianapolis
11.2011 - 04.2015
- Monitored and reported on inventory turnover rates.
- Tracked orders from suppliers and vendors to ensure timely delivery of products.
- Coordinated logistics for inventory movement between locations.
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
- Implemented standardized processes for receiving goods into the warehouse system.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Participated in physical inventory counts to keep information accurate and current.
- Stocked shelves with merchandise to ensure availability of products for customers.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Led physical counts and reconciled discrepancies to maintain accurate inventory records.
- Performed inventory cycle counting and identified discrepancies.
- Maintained accurate records of all incoming and outgoing inventory shipments.
- Utilized inventory management software for tracking and reporting purposes.
- Placed products on conveyors for final wrapping and shipment.
- Compared merchandise invoices to items actually received.
- Prepared purchase orders for various items in the warehouse inventory system.
- Monitored stocking areas to adjust volumes and storage requirements driven by production activity.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Collaborated with sales and operations teams to align inventory levels with demand.
- Coordinated with other departments to develop efficient inventory management strategies.
- Read orders to verify attributes and quantities of merchandise.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Ensured compliance with industry regulations and standards regarding inventory management.
- Developed and implemented processes for cycle counting, stocktaking and reordering.
- Ensured safety standards were met while handling hazardous materials within the warehouse environment.
- Developed and implemented inventory control procedures and policies.
- Collaborated with purchasing team to analyze supplier and vendor contracts for cost savings opportunities.
- Assisted with execution of projects and made recommendations for process improvement to appropriate leaders.
- Identified areas for improvement in existing systems or processes related to inventory management.
- Set up advertising signs on shelves and counters to attract customers and promote sales.
- Conducted regular audits of warehouses to confirm accuracy of stored items against invoices.
- Entered information into system to update status reports.
- Monitored supply chain performance metrics such as on-time delivery, cost reduction and quality control.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Coordinated inventory, stocking and ordering.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Assisted with the development of new methods for forecasting demand and managing stock levels.
- Participated in the selection and implementation of new inventory management technology.
- Resolved discrepancies between physical inventories and computer records.
- Managed relationships with external vendors and suppliers in order to maximize efficiency and minimize costs.
- Operated forklift and pallet jack to transport heavy loads.
- Identified and resolved inventory problems, including damaged or lost items.
- Negotiated with vendors to secure best pricing and terms for inventory purchases.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Packaged items with appropriate materials to prevent damage during shipping.
- Performed scheduled inventory counts and supply audits.
- Tracked outgoing orders to provide shipping status to customers.
- Coordinated with suppliers to reorder supplies and manage inventory replenishment.
- Issued supplies, materials and products to team members based on information from requisitions.
- Oversaw the receiving, storing, and issuing of stock to ensure efficiency.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Analyzed current inventory levels to ensure optimal stock availability.
- Trained new employees on inventory management practices and procedures.
- Managed inventory levels to ensure optimal stock at all times.
Education
Some College (No Degree) - Purchasing/ Master Scheduling
Indiana University, South Bend
South Bend, INSome College (No Degree) - Marketing Class/Buisness
ITT Technical Institute
South Bend, INSkills
- Accounts receivable
- Accounts payable
- Financial reporting
- Invoice processing
- Transaction reconciliation
- Customer relationship management
Timeline
AP/AR Analyst
Direct Connect Logistix
10.2021 - Current
Customer Support Specialist
Concentrix
03.2017 - 03.2020
Senior Inventory Specialist
Dish Network Corp
11.2011 - 04.2015
Some College (No Degree) - Purchasing/ Master Scheduling
Indiana University, South Bend
Some College (No Degree) - Marketing Class/Buisness
ITT Technical Institute