Tammi Rodriguez
Merrillville
Summary
Offering a positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Insurance Billing Order Entry Specialist role.
Overview
23
23
years of professional experience
Work History
Healthcare Customer Service Advocate
Omnicare365
06.2022 - 03.2023
- Maintained precise records of client communications by consistently updating account activities and interaction details
- Managed customer appointments, addressed billing questions, clarified insurance benefits, and assisted with treatment authorizations to aid in patient care coordination
- Educated customers on health management resources to improve their understanding and use of healthcare services
Human Resource Recruiter
Bee Exposed Marketing Truckers for Hire
07.2020 - 04.2022
- Managed strong communication with candidates through calls, emails, and texts to ensure a smooth application process
- Supervised the onboarding of new hires, facilitating their integration into the company
- Assessed applicant qualifications and provided hiring recommendations to department managers
Administrative Assistant
MonoSol Rx. Pharmaceuticals
06.2016 - 11.2018
- Administered data entry projects, maintaining precision and meeting deadlines during software transition processes
- Performed detailed audits of personnel records to confirm alignment with established procedures and training mandates
- Assisted in creating a paperless office infrastructure by aiding in the deployment of a digital platform and finalizing the master control initiative
Sleep Technician
St. Catherine Hospital-Powers Health
09.2006 - 04.2009
- Maintained detailed patient records, ensuring data accuracy and compliance with healthcare regulations, including HIPAA
- Educated patients on sleep apnea testing procedures and contributed to the scoring and interpretation of test results, enhancing patient comprehension and care quality
- Monitored patients throughout sleep studies to ensure accurate data collection, responding to any issues or emergencies, and documenting any significant events or abnormalities
Health Unit Coordinator
St. Catherine Hospital-Powers Health
10.1999 - 10.2003
- Collaborated with multiple departments to streamline patient services during emergency scenarios
- Conducted audits of patient records to maintain accuracy and adherence to hospital documentation standards
- Managed the entry of patient information into the hospital database, upholding data integrity and privacy in accordance with HIPAA requirements
- Orchestrated patient flow by liaising with healthcare staff and providing clear communication to patients and relatives, enhancing the efficiency of care delivery
Education
Masters of Science - Business Administration
Indiana Wesleyan University
Merrillville, IN08.2019
Skills
- Excellent Time Management
- Project Management
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Critical thinking
- Customer Service
- Teamwork
- Communication
- Problem-solving
- Organizational
- Attention To Detail
- Data collection
- Data entry
Timeline
Healthcare Customer Service Advocate
Omnicare365
06.2022 - 03.2023
Human Resource Recruiter
Bee Exposed Marketing Truckers for Hire
07.2020 - 04.2022
Administrative Assistant
MonoSol Rx. Pharmaceuticals
06.2016 - 11.2018
Sleep Technician
St. Catherine Hospital-Powers Health
09.2006 - 04.2009
Health Unit Coordinator
St. Catherine Hospital-Powers Health
10.1999 - 10.2003
Masters of Science - Business Administration
Indiana Wesleyan University
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