Tammie Whitehouse
Evansville
Summary
Dependable and hardworking professional skilled in keeping interior and exterior spaces clean and well-maintained. Accustomed to sweeping, mopping, vacuuming floors, restocking bathrooms, removing trash, cleaning windows and completing all other types of routine and deep cleaning.
Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
14
14
years of professional experience
Work History
Cleaner
Thompson and pettyjohn
Mount Carmel
08.2018 - 10.2022
- Dusted furniture, machines or equipment.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Steam-cleaned or shampooed carpets.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Emptied trash cans and replaced liners as needed.
- Sanitized frequented areas and equipment using approved supplies.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
Customer Service Manager
McDonald's
Mount Carmel
05.2008 - 04.2016
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Evaluated and authenticated returns, exchanges and voids.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Coordinated the direct deposit setup and adjustments for employees.
- Calculated accurate wages, including overtime, salary increases and bonuses.
Education
High School Diploma -
Mount Carmel High School
Mount Carmel, IL05-1985
Skills
- Chemical handling
- Carpet cleaning
- Supply management
- Sanitation procedures
- Customer service
- Task prioritization
- Inventory control
- Health and safety
- Teamwork and collaboration
Timeline
Cleaner
Thompson and pettyjohn
08.2018 - 10.2022
Customer Service Manager
McDonald's
05.2008 - 04.2016
High School Diploma -
Mount Carmel High School