Tammy Alstott
South Bend
Summary
Detail-oriented administrative professional with expertise in customer service, data entry, and office administration. Proven ability to streamline processes and enhance team productivity through effective communication and organizational skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Chartwells Schools Dining Services
South Bend, IN
08.2022 - Current
- Implemented process improvements to reduce waste and optimize resource utilization in dining services.
- Maintained accurate records of meal counts and participation metrics for reporting purposes.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Maintained inventory of office supplies and placed orders.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
Operations Supervisor, Food & Nutrition Department
South Bend Community School Corporation
South Bend, IN
08.2020 - 08.2022
- Supervised daily operations to ensure compliance with educational standards and safety protocols.
- Coordinated staff schedules and assignments to optimize workflow efficiency and resource allocation.
- Led training programs for new staff, enhancing operational knowledge and adherence to policies.
- Implemented process improvements, resulting in streamlined operations and reduced turnaround times.
- Monitored inventory levels and managed procurement of supplies to support educational activities.
- Conducted performance evaluations, providing constructive feedback to improve team productivity and morale.
- Collaborated with cross-functional teams to address operational challenges and enhance service delivery.
- Developed standard operating procedures, ensuring consistency and quality across all operational tasks.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
Guest Service Representative
Four Winds Casino
South Bend, IN
12.2017 - 07.2020
- Delivered exceptional guest experiences by addressing inquiries and resolving issues promptly.
- Coordinated front desk operations ensuring seamless check-in and check-out processes.
- Trained new staff on customer service protocols and operational procedures to enhance team performance.
- Implemented feedback mechanisms to improve service delivery based on guest satisfaction surveys.
- Developed training materials that improved onboarding processes for new employees within the guest services team.
- I received multiple awards for my customer service.
Education
High School Diploma -
Adams High School
South Bend, IN06-1984
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- File organization
- Customer and client relations
Certification
ServSafe Certification
Timeline
Administrative Assistant
Chartwells Schools Dining Services
08.2022 - Current
Operations Supervisor, Food & Nutrition Department
South Bend Community School Corporation
08.2020 - 08.2022
Guest Service Representative
Four Winds Casino
12.2017 - 07.2020
High School Diploma -
Adams High School