Tammy O'Connor
Crown Point,IN
Summary
40 Years customer service work experience. Have been in logistics planning for over 18 years and before that was in warehousing. A dedicated worker who knows how to troubleshoot and work with a group or independently. Organized Transportation Manager competent in utilizing drivers and planning. Outstanding problem-solving and critical thinking skills.
Overview
36
36
years of professional experience
Work History
Driver Manager
PowerSource Transportation
10.2021 - Current
- Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
- Maintained accurate records of driver hours, vehicle maintenance, and fuel costs for thorough fleet management.
- Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
- Reduced accidents and safety incidents through rigorous monitoring of driver behavior and adherence to safety protocols.
- Counseled drivers on violations of company policy or service standards to improve performance.
- Coordinated with drivers to organize timely pickup and delivery.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Coordinated driver dispatch to accomplish daily delivery requirements.
Extended Coverage Supervisor
Bulkmatic Transport LLC
01.2010 - 10.2021
- Manage nighttime planning staff
- Oversee 500 current drivers
- Monitor Loads for on-time delivery and communicate delays
- Document and report any traffic accidents to safety and terminal manager
- Coordinate add-on deliveries
- Monitor driver HOS
- Troubleshoot problems and shippers and consignees.
Driver Manager
Gypsum Express
04.2007 - 06.2009
- Manage a board of 32 drivers both Local and OTR
- Monitor HOS
- Approve planned deliveries and coordinate with planning if inadequate for driver's needs
- Help obtain back hauls for drivers.
Transportation Supervisor
Antech Diagnostics
09.2006 - 03.2007
- Scheduling and coordinating couriers for lab pickups
- Handling customer service issues
- Logging test results
- Employment screenings and drug tests.
Receiving Manager
Kmart Corporation
01.1989 - 09.2006
- Receiving, unloading, and shipping merchandise
- Manual and forklift unloading of warehouse trucks
- Scanning in vendor received merchandise
- Check in all UPS and Fed Ex deliveries
- Inventory control
- Auditing high end merchandise
- Processing claims for damaged and discontinued merchandise
- DOT and Hazmat trained.
Education
High School Diploma - Business/English
Merrillville High School
01.1987
Skills
- Loadmaster
- Qualcomm
- TMW
- Excel
- Motive
Timeline
Driver Manager
PowerSource Transportation
10.2021 - Current
Extended Coverage Supervisor
Bulkmatic Transport LLC
01.2010 - 10.2021
Driver Manager
Gypsum Express
04.2007 - 06.2009
Transportation Supervisor
Antech Diagnostics
09.2006 - 03.2007
Receiving Manager
Kmart Corporation
01.1989 - 09.2006
High School Diploma - Business/English
Merrillville High School
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