TAMOJIT NATH
Kolkata
Summary
Dynamic professional with extensive experience at Amazon, excelling in staff scheduling and quality control. Proven ability to enhance customer satisfaction through effective communication and exceptional cash handling skills. Recognized for implementing operational improvements that boosted efficiency and trained new team members to uphold high service standards.
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.
Overview
14
14
years of professional experience
Work History
Cashier
Mio amore
Kolkata
09.2011 - Current
- Issued receipts, refunds, credits or change due to customers.
- Processed customer payments quickly and returned exact change and receipts.
- Discounted purchases by scanning and redeeming coupons.
- Accepted cash and credit card payments, issued receipts and provided change.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Counted and balanced cashier drawers.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Greeted customers and answered any questions they had about the store's products and services.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Answered customer inquiries regarding store policies and procedures.
- Welcomed customers, offering assistance to help find store items.
Driver
Personal use
HOOGHLY
06.2011 - Current
- Enhanced customer satisfaction by providing courteous and professional service.
- Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
- Completed necessary paperwork and documentation for deliveries.
- Ensured vehicle cleanliness and performed regular maintenance checks.
- Logged deliveries, drop-off times and special conditions in company system.
- Picked up clients from specific locations to transport and drop off at destinations.
- Transported clients to specified destinations safely and on-time.
- Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
- Assisted with loading and unloading freight when necessary.
Supervisor
Amazon
HOOGHLY
05.2016 - 05.2021
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Implemented new operational procedures, increasing efficiency.
- Trained new employees on company policies, job duties, and performance expectations.
- Responded to customer questions regarding products, prices and availability.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Maintained positive working relationship with fellow staff and management.
- Monitored operations and reviewed records and metrics to understand company performance.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
Education
High School Diploma -
Dunlop English Medium School
Bandel03-2011
Skills
- Cash handling
- Point of sale operation
- Customer service
- Transaction processing
- Inventory management
- Staff scheduling
- Quality control
- Problem solving
- Effective communication
- Active listening
- Team collaboration
- Cash management
- Credit card processing
- Refund handling
- Customer service excellence
- Receipt handling
- POS systems
- Order packaging
- Payment processing
- Online orders preparation
- Cash register operation
- Data entry
Languages
Bengali
First Language
English
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1
Timeline
Supervisor
Amazon
05.2016 - 05.2021
Cashier
Mio amore
09.2011 - Current
Driver
Personal use
06.2011 - Current
High School Diploma -
Dunlop English Medium School