TAMOJIT PALIT
Front Desk Manager
Bangalore
Summary
Experienced Front Desk professional offering superior hospitality service. Highly skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service. Proficient in OPERA PMS, with friendly and decisive approach to resolving challenges.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Front Desk Manager
The Ritz Carlton
Bangalore
03.2023 - Current
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Prepared weekly employee work schedules to meet operational needs.
- Checked guests in out of hotel, made reservations, and processed payments.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Attended staff meetings and brought issues to attention of upper management.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Guest Experience And Quality Manager
Qatar Global Sports Event FIFA 2022
Doha
02.2022 - 01.2023
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Improved quality processes for increased efficiency and effectiveness.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Liaised with HR manager to organize and perform quality standard training for new and existing staff.
- Regular inspection and sharing reports.
Community Manager
Awfis- Coworking, Space
Hyderabad
10.2021 - 01.2022
- Profit Center head
- ASR and margin analysis, Expense Control, Renewals, Vendor management, Retail
- Client satisfaction and service delivery which lead to maximum renewals at the budget seat price
- Maintain above target CSAT score
- Training and People development
- Vendor Management
- Facilities Management
- Ensure Upkeep of the Centre
- Adherence to Compliances & Protocols
- Execution of activities directed towards Client Engagement & Brand Initiatives
- Execution of all Company Driven ideas and initiatives
Duty Manager
Holiday Inn
Bangalore
12.2019 - 02.2021
- Oversee all guest related service processes from pre-arrival to welcome, during stay up to departure from the property; to ensure the highest possible standards of satisfaction are attained
- Respond to any guest complaints and other related issues promptly with empathy and professionalism
- Check statistical data on days proceedings as regards to room revenue and occupancy
- Assist all departments when needed for successful operation of the hotel
- Ensure the Duty Log is accurately updated with an emphasis on concise reporting
- Handling all guest Complaints and ensure that high level of Service and Guest
- Satisfaction maintained at all times
- Ensure Daily membership Enrollment record are matching required records and enhance routes to maximize guest memberships
- Personally attend to VIP guests and guests with special needs to ensure the highest levels of customer satisfaction are attained at all times including advance
- Allocation for the rooms
- Perform all the Night Audit Duties
Assistant Manager
Club Lounge Sheraton Grand
Bangalore
03.2019 - 11.2019
- Oversee the arrival experience for all Elite members and Executive/Suite
- Paying guests; Room Blocking, Meet and Greet, Check In, Rooming
- Maintain appropriate Lobby Coverage at peak times, ensuring 24/7 coverage through associates
- Provide personalized itinerary and offer additional guest services
- Establish a positive relationship with repeat guests whilst maintaining a professional and attentive manner
- Look for ways to continuously improve the Executive Lounge process and provide lateral service to other departments to assist them with enhancements to the Guest Recognition process
- Ensure guests are assigned the correct VIP status and action appropriately
- Check room blocking, ensuring guest preferences are taken into account
- Co- ordinate with relevant departments ensuring no delay at Check In
- Directly responsible for the Guest Voice Executive Lounge score
- Perform daily quality checks to ensure all reservations have been handled according to the Marriott standards.
Front Office Supervisor
The Ritz Carlton
Bangalore
11.2014 - 04.2019
- Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
- Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation
- Set up accurate accounts for each guest according to their requirements
- Enter Marriott Rewards information
- Ensure rates match market codes, document exceptions
- Secure payment prior to issuing room key, verify/adjust billing
- Complete cashier and closing reports
- Process all payment types, vouchers, paid-outs, and charges
- Balance and drop receipts
- Count and secure bank at beginning and end of shift
- Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair
- Treatment/Open Door Policy process
- Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns
- Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.
Front Office Associate
Hyatt Regency
Chennai
11.2012 - 11.2014
- Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day
- Maintain positive guest relations at all times
- Resolve guest complaints, ensuring guest satisfaction
- Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation
- B) All room rates, special packages and promotions
- C) Daily house count and expected arrivals/departures
- D) Scheduled daily group activities
- E) Brand services and requirements including F&B
- Process all guest check-ins/ Process all check-outs
- Accept and record wake-up call requests.
Education
Hotel Management Degree - Management & Catering Technology, Hotel
NSHM College
Durgapur 03.2008 - 03.2012
Skills
Hospitality service expertise
Additional Information
- PERSONAL Father's Name: Mr. R P Palit Marital Status: Single Gender: Male Nationality: , Passport No. 06/06/28 Indian S3276117, Expires
Timeline
Front Desk Manager
The Ritz Carlton
03.2023 - Current
Guest Experience And Quality Manager
Qatar Global Sports Event FIFA 2022
02.2022 - 01.2023
Community Manager
Awfis- Coworking, Space
10.2021 - 01.2022
Duty Manager
Holiday Inn
12.2019 - 02.2021
Assistant Manager
Club Lounge Sheraton Grand
03.2019 - 11.2019
Front Office Supervisor
The Ritz Carlton
11.2014 - 04.2019
Front Office Associate
Hyatt Regency
11.2012 - 11.2014
Hotel Management Degree - Management & Catering Technology, Hotel
NSHM College
03.2008 - 03.2012
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