Tamra Wilson
Indianapolis,Indiana
Summary
Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals. A versatile Assistant General Manager with several years of experience overseeing daily Customer Service operations. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Safety Coordinator/Human Resources Office Administrator
Rhenus Logistics Warehousing Solutions
2023.04 - Current
- Enhance workplace safety by developing and implementing comprehensive safety plan that aligned with federal and international standards and regulations (OSHA, NFPA, ISO, CFR 29 and CFR 49)
- Maintain Health and Safety logs and actions plans as required by state and federal authorities.
- Completed Indiana Department of Labor INSafe consultation and assessment with successful close of all Health and Safety Hazards.
- Coordinate safety training for all staff from onboarding to development. This includes daily safety in manual handling, cutting, lifting, lockout/tagout, emergency response, First Aid, AED, CPR, Bleed Control, Bloodborne Pathogen, Fire Safety, forklift and other lift truck training.
- Support HR Manager of North America with both electronic and paper records maintenance
- Maintain employee records required for US Department of Homeland Security, Customs and Border Patrol.
- Process payroll for multiple locations.
- Coordinate all employee engagement activities with HR Manager and site management.
- Conduct all new hire onboarding.
- Coordinate site procedures and goals with global teams to ensure unified alignment.
- Manage site supplies inventories and ordering with various vendors, while adhering to budgets and cost center allowances.
- Manage site hospitality for visitors, new and existing customers, and executives.
- Coordinate travel for executives and remote workers.
Front Desk Agent
Peachtree Hospitality Group
2022.11 - Current
- Train new staff on correct procedures, compliance requirements and performance strategies.
- Oversee front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Greet visitors and customers upon arrival, offering assistance and answering questions to build rapport and retention.
- Collaborate with team members to handle guest requirements from check-in through check-out.
- Coordinate with room service, housekeeping, maintenance and security to meet all guest needs.
- Run reports detailing daily guest numbers, accounting expenses and income and room service usage.
- Use quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Previous Hotel Market Champion, in charge of inventory control, ordering, merchandising and pricing of hotel gift shop
- Proficient with computer system and programs such as FOSSE, Birchstreet/MarketBasket, Ultipro, MyHotelTeams, Quore, Microsoft Office programs, as well as vendor websites and ordering systems.
- Operate shuttle to transport guests to and from airport safely according to requests and coordinated shuttle schedule and
Assistant General Manager
Aimbridge Hospitality - Residence Inn On The Canal
2018.08 - 2022.11
- Motivated, trained and disciplined employees to maximize performance.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Mentored and motivated team members to achieve challenging business goals.
- Managed budget implementations, all aspects of onboarding, employee reviews, training, and schedules for all departments.
- Taught staff strategies for completing work and smoothly carrying out senior management directives.
- Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement.
- Assisted in developing and oversee execution of service and operational strategies through entire property renovation and COVID-19
- Proficient with computer system and programs such as FOSSE, Birchstreet/MarketBasket, Ultipro as well as vendor websites and ordering systems.
Assistant General Manager
Bob Evans Restaurant
2018.07 - 2019.11
- Resolved problems promptly to elevate customer approval.
- Handled cash accurately and prepared deposits.
- Motivated, trained and disciplined employees to maximize performance.
- Managed team schedule with eye for coverage needs and individual strengths.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining compliance and accuracy.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Verified prepared food met standards for quality and quantity before serving to customers.
Education
Bachelor of Arts - Secondary Education Specialized in Mathematics
Baker College
Muskegon, MichiganHigh School Diploma -
Bishop Chatard High School
Indianapolis, IndianaSkills
- Quality Assurance
- Assignment Delegation
- Mathematical Calculation and Reasoning
- Finance and Accounting Oversight
- Knowledgeable in Microsoft Office and Teams
- Customer Service Management
- Verbal and Written Communication
- Financial Statement Review
- Multitasking and Prioritization
- Deadline Management
- Focus and Follow-Through
- Budget Control
- Team Leadership
- Problem Anticipation and Resolution
- Decision Making
- Human Resources Oversight
- Records Organization and Management
Certification
- Aimbridge Hospitality Service Seminar Attendee
- ServSafe Certified
- Indiana Liquor License
- HeartSaver Certified
- Cintas Bloodborne Pathogen Certified
- Cintas Fire Safety Certified
- National Forklift Foundation Certified
- OSHA 30 General Industry (Candidate)
Timeline
Safety Coordinator/Human Resources Office Administrator
Rhenus Logistics Warehousing Solutions
2023.04 - Current
Front Desk Agent
Peachtree Hospitality Group
2022.11 - Current
Assistant General Manager
Aimbridge Hospitality - Residence Inn On The Canal
2018.08 - 2022.11
Assistant General Manager
Bob Evans Restaurant
2018.07 - 2019.11
Bachelor of Arts - Secondary Education Specialized in Mathematics
Baker College
High School Diploma -
Bishop Chatard High School
- Aimbridge Hospitality Service Seminar Attendee
- ServSafe Certified
- Indiana Liquor License
- HeartSaver Certified
- Cintas Bloodborne Pathogen Certified
- Cintas Fire Safety Certified
- National Forklift Foundation Certified
- OSHA 30 General Industry (Candidate)
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