Tanaya Bapat
Thane
Summary
Experienced team leader with over 3years of expertise in managing teams and ensuring compliance with regulatory requirements. I am seeking a role where I can apply my skills to enhance operational efficiency, improve process accuracy, and drive process optimization. My focus is on implementing the best practices to reduce risk and enhance business performance.
Overview
4
4
years of professional experience
Work History
Team Leader
Hansa Direct Private Ltd
08.2023 - Current
- Managed a team of 25 Relationship Managers in an outbound B2B lead generation process, focused on delivering exceptional customer experience.
- Managed daily operations, maintaining optimal shrinkage and attrition levels for consistent team performance.
- Ensured SLA and KPI adherence, consistently meeting targets. Managed lead generation and conversion strategies, improving Lead-to-Enquiry (L2E).
- Collaborated with cross-functional teams to align sales and marketing efforts, leading to more effective campaigns and improved business output.
- Provided training, coaching, and performance feedback to improve team productivity and service standards.
Team Coach
Hansa Direct Private Ltd
08.2022 - 07.2023
- Led a team of 50 KYC analysts, overseeing daily verification processes for NSDL and NSE.
- Optimized data allocation and verification workflows, reducing turnaround time by 20%.
- Managed daily operations and MIS, ensuring regulatory TAT compliance and timely discrepancy resolution with clients.
- Handled NRI onboarding, FATCA compliance, and international tax regulations.
- Streamlined operations by developing procedures that reduced processing time by 25%, maintaining high accuracy.
- Ensured compliance with data security regulations, mitigating risks of data breaches.
- Collaborated with senior management to design risk mitigation strategies and drive process improvements.
- Conducted internal quality audits and shared performance dashboards with clients.
Customer Success Officer
Hansa Direct Private Ltd
12.2020 - 07.2022
- Verifying KYC for KYC Registration Agency.
Education
MBA - Operations and Product Management
Amity University
04.2025
Bachelor of arts - Economics statistics
Mumbai University
01.2019
HSC -
Maharashtra State Board
01.2016
SSC -
Maharashtra State Board
01.2014
Skills
- Strong Leadership and Team Management Abilities
- Stakeholder Management
- CRM Proficiency (Salesforce)
- Excellent Analytical and Problem-Solving Skills
- Outbound Calling and Lead Generation
- Team Building and Process Transition
- Proficiency in Microsoft Office Applications
- Project management
Languages
- English
- Hindi
- Marathi
- French
Achievements And Awards
- Best Team Leader of the Quarter, 12/01/24 - 02/28/25
- Best Performer of the Quarter, 01/01/22 - 03/31/22
Languages
English
First Language
Hindi
Upper Intermediate
B2
Marathi
Upper Intermediate
B2
French
Elementary
A2
Projects
- Brand Pulse ADHOC (Automobile Industry)- Feb 2025- March 2025
- Managed a teamof 25 relationship executivesin a consumer insightsproject for the automotive industry, collecting valuable feedback (Survey method) of current, potential, and lost customers to foster product improvements and decision making.
- Compiled and presented detailed dashboard to clients offering actionable insights and recommendations to drive the decision-making.
Timeline
Team Leader
Hansa Direct Private Ltd
08.2023 - Current
Team Coach
Hansa Direct Private Ltd
08.2022 - 07.2023
Customer Success Officer
Hansa Direct Private Ltd
12.2020 - 07.2022
MBA - Operations and Product Management
Amity University
Bachelor of arts - Economics statistics
Mumbai University
HSC -
Maharashtra State Board
SSC -
Maharashtra State Board