TANAYA MONDAL
Shyamnagar
Summary
Dynamic Support Specialist with extensive experience at Revolut Technologies, excelling in KYC compliance and fraud detection. Proven ability to analyze complex data trends and implement effective risk assessment strategies. Strong interpersonal skills and adept at client outreach, ensuring regulatory adherence while enhancing customer satisfaction. Committed to delivering results in high-pressure environments.
Overview
4
4
years of professional experience
Work History
Support Specialist (Fin Crime Analyst - Operation Specialist)
Revolut Technologies India Pvt Ltd
08.2024 - 12.2024
- Conduct onboarding and periodic reviews of businesses applying for a Revolut bank account, ensuring compliance with regulatory requirements
- Performing detailed KYC checks on business owners, including identity verification (ID, residency, selfie, and video selfie)
- Assess risk by identifying fraudulent or AI-generated documents and ensuring authenticity
- Utilize official registries and data providers to validate company incorporation, registration details, legal status, and business addresses
- Request additional documentation from customers when necessary and communicate missing details via outreach
- Ensure businesses comply with regulatory guidelines by reviewing their nature of operations and identifying prohibited or restricted activities.
- Analyze corporate structures, verifying directors, shareholders, ownership percentages, and the presence of corporate or trust shareholders
- Investigate holding companies, verifying subsidiaries and their business activities
- Maintain detailed case notes, document findings, and attach necessary supporting documents.
- Escalate cases involving fraud or suspicious activity to the appropriate internal teams for further review
- Analyze financial transactions and account activity to identify unusual activity to identify unusual or suspicious patterns.
- Conducting in-depth investigations into potential fraud cases, which may involve gathering evidence.
- Performing 360 Reviews on the Alert which has been triggered due to violation of threshold set for the systems for Fraud types (i.e.- ATO, PTO, TOA, ID Theft, ATO Scam, First Party Frauds etc.)
- Conduct 360 fraud reviews for the customer’s profiles and responsible for detecting and mitigating core banking, payments, fraud, and account opening red flags. Implemented solutions to fraud problems across ATO’s, P2P Payments, ACH kiting, check kiting, and wire fraud
- Multiple investigations into whistleblower complaints concerning account hijacking, transactional frauds, funds transfer return, checks (RDC, Thea), or ACH transactions that provided real-time decisions on credit card, loan, and Zelle fraud red flags.
- Combined retroactive analysis with current state fraud control assessments to implement technology and process framework that provided real time decisions on fraud strategy and overall fraud assessment
- Liaison with internal and external counterparts to perform end-to-end alert reviews (360 review) from fraud alert generation through to SAR filing.
- Analyze data trends and out of pattern activities to assimilate the next course of action (Case closure, Reimbursements, or escalation)
- Adjudicate the fraud type and apply relevant mitigation steps basis policies and procedures
Operation Specialist
AXIS BANK LTD. (ERSTWHILE CITI BANK)
11.2022 - 08.2024
- Onboard customers, verify KYC, Execution of LCY transactions such as - cash deposits/ cash withdrawals, TIDE liquidation, in house cheque transfers, draft issuances & cancellations, account maintenances such as address change, cheque book & deposit slip issuance, PAN updating & stop payments
- Handling Foreign exchange transactions-acceptance & sale & purchase of FCY (Cash & TC)
- Managing Cash within allotted limits
- Cash balancing at end of day which includes the preparation of the teller blotter sheet, MIS & preparation of reports like A2, Form 60, Stop payment, Heavy cash, MIFT, Address change
- Handling secured stationary such as LCY DD/DAO's, FCY DD's, Secure Form
- Understanding of Counterfeit notes along with regulatory requirement, Heavy Cash Guidelines Filing of regulatorily sensitive Cross Border transfers
- Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of clients and bank assets
- Involvement in various projects related to process, people, cost etc
- Representing the bank in all legal-related matters and regulatory hearings.
- Complete basic and advanced Teller transactions, including liquidation, draft issuances, in house transfers, draft cancellations, and account updates
- Educate clients on digital and self-service opportunities offered by Citi
- Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of clients, and bank assets.
- Ensure all client needs are met and effectively manage any client issues/concerns, escalating as needed
- Maintain working knowledge of client accounts as well as new and existing products and services offered
- Perform audit and ensure compliance to internal and external regulations and guidelines
- Daily Internal account monitoring to avoid any exceptions
- Analyze financial transactions and account activity to identify unusual activity to identify unusual or suspicious patterns.
- Conducting in-depth investigations into potential fraud cases, which may involve gathering evidence.
- Performing 360 Reviews on the Alert which has been triggered due to violation of threshold set for the systems for Fraud types (i.e.- ATO, PTO, TOA, ID Theft, ATO Scam, First Party Frauds etc.)
- Conduct 360 fraud reviews for the customer’s profiles and responsible for detecting and mitigating core banking, payments, fraud, and account opening red flags. Implemented solutions to fraud problems across ATO’s, P2P Payments, ACH kiting, check kiting, and wire fraud
- Multiple investigations into whistleblower complaints concerning account hijacking, transactional frauds, funds transfer return, checks (RDC, Thea) or ACH transactions that provided real time decisions on credit card, loan, and Zelle fraud red flags
- Combined retroactive analysis with current state fraud control assessments to implement technology and process framework that provided real time decisions on fraud strategy and overall fraud assessment
- Liaison with internal and external counterparts to perform end-to-end alert reviews (360 review) from fraud alert generation through to SAR filing.
- Analyze data trends and out of pattern activities to assimilate the next course of action (Case closure, Reimbursements, or escalation)
- Adjudicate the fraud type and apply relevant mitigation steps basis policies and procedures
Personal Banker-Welcome Desk / Teller
HDFC
08.2021 - 11.2022
- Serves customers by completing account transactions
- Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits
- Sells cashier's checks, traveller's checks, and series e bonds
- Assisting through phone calls and refers customers to other bank services as necessary
- Records transactions by logging cashier's checks, traveller's checks, and other special services; preparing currency transaction reports
- Cross-sells bank products by answering inquiries, informing customers of new services and product promotions, ascertaining customers' needs, and directing customers to a branch representative
- Completes special requests by closing accounts, taking orders for checks, opening and closing Christmas and vacation clubs, exchanging foreign currencies, completing safe-deposit box procedures, and providing special statements, copies, and referrals
- Complies with bank operations and security procedures by participating in all dual-control functions, maintaining customer traffic surveys, auditing other tellers' currency, and assisting in certification of proof
- Maintains customer confidence and protects bank operations by keeping information confidential
- Contributes to team effort by accomplishing related results as needed
Associate Service Delivery Manager Teller
INDUSIND BANK
11.2020 - 08.2021
- Handle following duties at Branch: Trade-Business related, Non-Trade related & General Banking operations related
- Looking after client servicing at the branch lobby
- Checking KYC documents on new client Account opening forms
- Onboarding of new acquired clients through welcome call and audit on sales process
- Managing TAT for all service & operational transactions
- Activation of clients on net banking and other non-branch channels
- Business lead generation and passing to relevant sales channel
Education
M.A. - English
Kalyani University
01.2018
B.A. -
Rishi Bankim Chandra College for Women
01.2014
Higher Secondary -
Shyamnagar Balika Vidyalaya
01.2011
Madhyamik -
Shyamnagar Balika Vidyalaya
01.2009
Skills
- Microsoft Excel
- Branch Banking Operation
- Good communication skill
- Interpersonal skill
- Working under pressure
- Team Work
- Microsoft PowerPoint
- CRM software
- Client Handling
- Time management
- Jira
- KYC compliance
- Fraud detection
- Risk assessment
- Document verification
- Case management
- Customer outreach
- Regulatory compliance
- Transaction processing
- Client education
- Problem solving
- Effective communication
- Diagnose faults
- Technical solution analysis
- Troubleshooting and Diagnostics
- Multitasking
Languages
1,C2
Timeline
Support Specialist (Fin Crime Analyst - Operation Specialist)
Revolut Technologies India Pvt Ltd
08.2024 - 12.2024
Operation Specialist
AXIS BANK LTD. (ERSTWHILE CITI BANK)
11.2022 - 08.2024
Personal Banker-Welcome Desk / Teller
HDFC
08.2021 - 11.2022
Associate Service Delivery Manager Teller
INDUSIND BANK
11.2020 - 08.2021
M.A. - English
Kalyani University
B.A. -
Rishi Bankim Chandra College for Women
Higher Secondary -
Shyamnagar Balika Vidyalaya
Madhyamik -
Shyamnagar Balika Vidyalaya
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