Tandra Debnath

• Manage the processing environment to protect production systems critical to the success of the business
• Deliver an operational environment that meets all service level agreements,
such as 24/7 availability, response time parameters, etc. and availability targets
• Develop and recommend tactical and strategic plans for processing operations
• Select, train, develop and lead an efficient and effective processing team
• Ensure professional and courteous customer support services are delivered to remote a productive and positive relationship with customers
• Act as an escalation point for resolving the most difficult customer issues.
• Develop and implement team standards and procedures that support departmental standards and procedures
• Evaluate the quality of customer service associates’ calls from customers; provides feedback to reps on strengths and areas for improvement.
• Communicate with clients, vendors, and other departments to ensure quality service delivery and customer satisfaction.
• Serve as an escalation point for resolving the most difficult customer issues.
• Track and report contact center performance against objectives and goals, i.e., quality, call volume, customer satisfaction, etc

• Sr. Diploma in Art from Shastriya Sangeet Kala Parishad
• Diploma of Dibakar from Shastriya Sangeet Kala Parishad

• Sr. Diploma in Art from Shastriya Sangeet Kala Parishad • Diploma of Dibakar from Shastriya Sangeet Kala Parishad • Diploma of Pre-Siromoni in Art from Shastriya Sangeet Kala Parishad

• Manage the processing environment to protect production systems critical to the success of the business
• Deliver an operational environment that meets all service level agreements, such as 24/7 availability, response time parameters, etc. and availability targets
• Develop and recommend tactical and strategic plans for processing operations
• Select, train, develop and lead an efficient and effective processing team
• Ensure professional and courteous customer support services are delivered to remote at a productive and positive relationship with customers
• Act as an escalation point for resolving the most difficult customer issues.
• Develop and implement team standards and procedures that support departmental standards and procedures
• Evaluate the quality of customer service associates’ calls from customers; provides feedback to reps on strengths and areas for improvement.
• Communicate with clients, vendors, and other departments to ensure quality service delivery and customer satisfaction.
• Serve as an escalation point for resolving the most difficult customer issues.
• Track and report contact center performance against objectives and goals, i.e., quality, call volume, customer satisfaction, etc

Soft English and Hindi music, occasional hill drives and beach walks