Taneem Tabassum
Sr, Representative Operations Advisor II
Bengaluru
Summary
Having 3 + Years of experience as Sr, Representative Operations in dedicated customer service representative to providing quality care for ultimate customer satisfaction. Excellent time management skills combined with a superior knowledge of the customer service industry.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Sr, Representative Operations Advisor II
Concentrix
Bengaluru
08.2021 - Current
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Ensuring compliance with client's terms of services.
- Minimize risk and maximize trust within client's platform.
- Take appropriate actions to identify and help minimize risks.
- Safeguard client's platform from potential threats.
- Review and moderate content to ensure it adheres to client's platform policies and community guidelines.
- Achieving monthly productivity and quality standards.
- Ensuring all operations are in compliance with company policies and industry standards.
Customer Service Subject Matter Expert
Concentrix
Bengaluru
12.2022 - 02.2024
- Provide floor support, coaching and feedback to agents
- Monitor service level closures, performance and quality scores
- Effectively managing time to balance their SME work with other daily tasks
- Pulling performance reports for the team
Education
Bachelor of Science - Computer Science
Cambridge Institute of Technology
Bengaluru, India 04.2001 -
Skills
Microsoft word
Microsoft office
Microsoft powerpoint
SQL
HTML
Languages
English
Advanced (C1)
Hindi
Upper intermediate (B2)
Kannada
Upper intermediate (B2)
Urdu
Advanced (C1)
Certification
DevOps
Timeline
DevOps
09-2023
Customer Service Subject Matter Expert
Concentrix
12.2022 - 02.2024
Excel
03-2022
Sr, Representative Operations Advisor II
Concentrix
08.2021 - Current
Bachelor of Science - Computer Science
Cambridge Institute of Technology
04.2001 -
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