Highly organized and detail-oriented administrative professional excels in office management and special projects. Resourceful and adaptive team leader with expertise in project management, financial tracking, customer relationship management and marketing. Results-oriented strategic planner with extensive knowledge of industry practices.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Manager Administration ( India Head)
KBR (Kellogg Brown and Root )
Gurgaon / Chennai/ Pune/ Bangalore
10.2018 - Current
Streamlined office operations by efficiently handling budget preparation and expense control for Admin department.
Leadership role in planning annual budgets for each department based on forecasted sales volumes.
Implemented strategies to guarantee projects were completed within schedule and budget parameters by working closely with internal teams.
Responsible for managing operations and strategies.
Managed thorough Internal Audits and ensured Regulatory Compliance
Managed requirements for statutory documents and diverse establishments
Developed strong partnerships with civil authorities like Police, Municipal Corporation, Fire, Pollution Control Board, and Electricity Board
Successfully managed and optimized the technical and non-technical operations of the entire property
Ensured effective fire safety by delivering instruction on building fire training and drills.
Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
Analyzed data from market research surveys to identify trends and develop actionable insights for organizational growth.
Directed cross-functional teams in developing innovative solutions to complex problems.
Collaborated with external vendors to negotiate contracts that met company requirements while minimizing costs.
Developed long-term relationships with key stakeholders including customers, suppliers, regulatory bodies.
Established effective communication channels between different departments within the organization.
Implemented new technologies such as ERP systems or CRM tools to streamline business processes.
Developed and led process improvements to optimize operations and reduce costs.
Oversaw vendor relationships to foster performance monitoring, issue resolution and statement of work reviews.
Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Administration Manager
KPMG
Gurgaon
02.2014 - 10.2018
Resource and Procurement Management
Setting up office premises and the Admin Department
Framing policies/procedures for office administration and ensure its implementation by educating staff members about the policies and monitoring its progress
Managing administration of the organization, including 3 branch locations, with a team of 9 supporting staff
Facility Operations: Assist in managing and supervising daily facility operations, including maintenance, repairs, and custodial services
Vendor Coordination: Liaise with external vendors and contractors for facility-related services, ensuring timely completion of work
Safety and Security: Assist in implementing and enforcing safety protocols and security measures to maintain a safe working environment
Client Visit: Orchestrating seamless client visits, handling every detail from pickup to drop-off
Ensure a smooth and professional experience by coordinating transportation logistics, providing a warm welcome upon arrival, and ensuring all meeting spaces are impeccably prepared
Throughout their visit, our team remains attentive to client needs, ensuring they receive exceptional care and support until their departure
Budget Oversight: Support the Facility Manager in budget planning and monitoring expenditures related to facility operations
Emergency Response: Assist in developing and implementing emergency response procedures and protocols
Administrative Support: Provide administrative support as needed, including record-keeping, preparing reports, and coordinating facility-related documentation
Ensure Planned Preventive Maintenance activities are undertaken in accordance with the schedule
Implement regular inspections of the facility on energy conservation, maintenance practices, utility management and risk management procedures
Implement and manage an internal audit program to ensure the exposure to risk is minimized.
Administration Manager
CSAV Group India Pvt Ltd
Gurgaon
08.2012 - 01.2014
Resource Management
Assist in preparation of Annual Budget for Administration and monitor expenses on monthly basis
Also assist in cost reduction activities
Maintenance of all Company’s commercial facilities
Overlook and manage company facilities in regions
Plan and dispose of unutilized, outdated company assets in accordance with Company Policy
Recruitment (office and support staff), Induction and orientation of new employee
Maintenance of staff records, management of leave, time and attendance records
Attached to former Foreign Secretary/Ambassador to USA/UK for providing special assistance for Visa Related work
Induction for new Employees ( About the Company & Policy’s)
Establishment Management
Ensure a high level of office automation equipment and services
Management of Company Guest houses at Gurgaon.
Administration Manager
Yebhi.Com
Gurgaon
11.2011 - 08.2012
Develop and upgrade Contractors such as Housekeeping, Cafeteria, Electrical, Travel and other office machines and services and ensure regular interaction with employees
Supervise and monitor Security Staff and conduct review meetings with the Agency regularly
Maintenance of all machineries, furniture and building
Contribute for all Staff welfare activities (RNR)
Managing the team of more than 12 personnel
Administration of Employee Benefit Schemes
Management of employee retirement benefit schemes in the areas of Provident Fund, Gratuity, Superannuation and ESI Schemes through third parties and ensure high level of customer satisfaction through effective communication of the relevant rules, processing loans, refunds etc
Conducted staff sale of company products at discounted rates
Implementation of Company Leased Residence Scheme and facilitate legal documentation and arrange for initial payments and ensure protection of company’s money
Assist HR Department in framing HR policies and monitor its implementation.
Site Lead
Bank of America
Gurgaon
05.2008 - 10.2011
Infrastructure & Facility Management
Responsible for managing operations & strategies
Oversee the facilities helpdesk work process during the shift
Oversee the Front desk function during the shift
Client Visit – Organizing and booking conference/meeting rooms for clients
Conducting Internal Audits
Preparing and maintaining MIS reports as per the management demand
Presenting reports to the management
Maintaining tracker for AMC/PO/PR/PRV
Looking after horticulture, pest control activities and regular safety drills within the organization
Effective steps to control cost within the organization
Capturing all fresh applications from BACS employees and send to Amex for processing
Monthly billing and payment processing as per the TAT
Responsible for all escalations related to corporate card
Cafeteria Management
Ensuring food Quality
Ensuring Cafeteria service standard
Conducting monthly internal cafeteria meeting with food spocs and supplier to resolve the issues
Management of meal projection data.
Facility In charge
C2C India Pvt Ltd (Airtel)
Gurgaon
01.2006 - 04.2008
Housekeeping Management
Ensuring the upkeep of facility
Over viewing the weekly activities
Taking surprise rounds
Coordinating for staff training on monthly basis
Audits
Ensuring all the monthly audits for all the respective suppliers occurs as per the audit schedule
Ensure closure of the snag points noted during the audit
Facility Management
Vendor Management
House Keeping Management
Responsible for Maintaining and procuring office consumables
Concierge
Recommending and booking flights, hotels, cabs, and restaurant etc for the senior management
Liasioning with government bodies for all utilities bills, lease agreement etc.
Education
MBA - Administration
B.A - University of Delhi
Certificate course - Fire Prevention and Fire Fighting
SCMS MARITIME TRAINING INSTITUTE (Merchant Navy)
Certificate course - Personal Survival Techniques
SCMS MARITIME TRAINING INSTITUTE (Merchant Navy)
Certificate course - Elementary First Aid
SCMS MARITIME TRAINING INSTITUTE (Merchant Navy)
Certificate course - Personal Safety and Social Responsibilities
SCMS MARITIME TRAINING INSTITUTE (Merchant Navy)
NCC – Certificate A & B - No 1 Air wing Unit
Skills
Cross-Functional Communication
Business performance management
Budget preparation for Admin department
Operations management
Facilities helpdesk management
Travel desk management
Facility and building maintenance
Housekeeping management
Travel management
Statutory compliance management
Liasioning with government and civil authorities
Property operations management
Resource and procurement management
Policy and procedure framing
Facility operations management
Safety and security management
Budget oversight
Emergency response planning
Risk management
Visa assistance
Cafeteria management
Event management
Transportation management
Physical security management
HSE (Health, Security & Environment)
Accomplishments
Received an award for apply and complete the audit in fire safety norms and compliance as per DLF guidelines.
Finalization of properties and setting up of pan india facilities Gurgaon, Delhi, Chennai, Bangalore, Pune)
Received an award for outstanding and exceptional
Worked on Auditing of various processes ensuing effective security measures.
Awarded best office in Fire and Safety -2018-19 by DLF
ONE KBR VALUES Award -2021, 2022, 2023.
Personal Information
Father's Name: P S Rao (Indian Air Force)
Date of Birth: 02/25/1984
Nationality: Indian
Languages
English
Hindi
Telugu
Training
Risk & Compliance Management.
Escape Velocity (Team Building) Training.
Effective Presentation Skills
Situational Leadership
Certification
Fatigue Risk Management System Training Certificate – Various Accredited Institutions.
Timeline
Senior Manager Administration ( India Head)
KBR (Kellogg Brown and Root )
10.2018 - Current
Administration Manager
KPMG
02.2014 - 10.2018
Administration Manager
CSAV Group India Pvt Ltd
08.2012 - 01.2014
Administration Manager
Yebhi.Com
11.2011 - 08.2012
Site Lead
Bank of America
05.2008 - 10.2011
Facility In charge
C2C India Pvt Ltd (Airtel)
01.2006 - 04.2008
MBA - Administration
B.A - University of Delhi
Certificate course - Fire Prevention and Fire Fighting
SCMS MARITIME TRAINING INSTITUTE (Merchant Navy)
Certificate course - Personal Survival Techniques
SCMS MARITIME TRAINING INSTITUTE (Merchant Navy)
Certificate course - Elementary First Aid
SCMS MARITIME TRAINING INSTITUTE (Merchant Navy)
Certificate course - Personal Safety and Social Responsibilities
Senior Manager – Talent Acquisition (India TA Head) at Black Box Network Services India Pvt LtdSenior Manager – Talent Acquisition (India TA Head) at Black Box Network Services India Pvt Ltd