Summary

Overview

Work History

Education

Skills

Achievements

Timeline

TANGUTURI SAI SARATH KUMAR

Summary

· 4 years of experience in IT industry that helped me to learn new technologies and exposure to a wide variety of technologies and products.

· Having good working experience on Identity access management, active directory tool, Office 365(providing license), Exchange power shell and good knowledge of ticketing tools like service now and service management.

· Provisioning and De-Provisioning Active Directory accounts and its operations.

· Working experience on provisioning support which includes ticket management,customer service,and knowledge of groups,experience with active directory,service now,service management and Remedy tools.

· Exchange/Office365 support and administrations (Mailbox, contacts,DL,Migrationsetc.)

· Mailbox migration from Exchange On-perm to Exchange online and Vice versa.

· Use service now ticketing system through daily work tasks, providing access for many applications and handling incidents and work orders/escalation raised by client users and working on it.

· Had continuous interaction with customers and Maintained 100% quality on every month result analysis in providing access and resolving issues.

· In HSBC IAM kaizan project I have remediated 2500 accounts to make sure all those are complaint and as per HSBC security standards

Overview

years of professional experience

Work History

Senior IAM Analyst

HSBC

01.2023 - 07.2023

· I have remediated 2500 HSBC service accounts, and interacted with the account owner for each account to make as complaint and to meet password character length as per HSBC security standards

Security Analyst, IAM Analyst

Catholic Health Initiatives(CHI)

07.2019 - 01.2023

· Always ensured that 100% on CPI self and within the team.

· We use RBAC regularly for providing application access for users.

· Communicating and co-coordinating with client, end user and other onsite teams spread across Globally for faster resolution of the issues.

· Completion of emergency termination in the specified span of time i.e.,within 2hrs.

· Worked with clients to achieve timely problem solutions.

· On monthly result report,received 100% quality in provisioning access, hires and terminations every time.

· Created new user accounts and respond to user transfer and termination events.

· Addressed Escalations/StatusUpdates/Reports on timely basis.

· I keep100% effort on resolving the issues with best solution within SLA.

· Creating/Resolving Service requests (SCTASK),Incident/Problem Tickets.

Education

Bachelor of Technology - Electronics And Communication Engineering

SRM University

Chennai

04.2019

Skills

ACTIVEDIRECTORY:

Create and maintain User Objects (Active Directory), license provisioning (Office 365) andExchange related operations (User/Shared Mailbox Distribution Lists Contacts/MailUsers),OCS(Skype)Accessprovision,Microsoft Exchange2007/2010/2013, Account remediation

Creating, disabling user access and proving and de-provisioning application access related toActiveDirectory,Office365(creation of email accounts and distribution emails, groups)

Worked on ticketing tools like Service Now,service Management and Remedy