Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Websites
References
Timeline
Generic
Tania Khullar

Tania Khullar

Delhi

Summary

Highly driven and enthusiastic individual aiming to grow with the organization imparting knowledge and experience along with ensuring high quality deliverables for a mutually beneficial association.

Overview

5
5
years of professional experience

Work History

Business Coordinator

Tech Mahindra
Chandigarh
10.2022 - Current
  • Responsible for management of expense reimbursement for overseas associates, including business tour expenses, repatriation, reallocation, general expenses, etc.
  • Ensuring a smooth cost allocation experience.
  • Core member of the Fraud Detection Unit (FDU), helping the firm identify fake reimbursement requests. Identified over 200 fraud cases, resulting in savings of approximately USD 70,000. Developed strategies to prevent future occurrences based on data analysis.
  • Conducted an in-depth analysis of reimbursement and claim processes, identifying key areas for efficiency improvement and implementing strategies to enhance performance.
  • Developed and maintained dashboards using Power BI to provide insights on turnaround times and operational efficiency, leading to a 30% improvement in fraud detection and a 13% reduction in financial losses.
  • Collaborated with global stakeholders to optimize reimbursement workflows using PostgreSQL, significantly enhancing process automation and streamlining operations.
  • Led training sessions and contributed to process optimization initiatives, driving overall team performance and fostering a culture of continuous improvement.
  • Managed a team of 3, providing guidance, handling queries, and ensuring effective communication performance.
  • Utilized Power BI to discover patterns of fraud across various regions, years, and associates and devised preventative measures based on the insights obtained.

Customer Service Executive

Prostar Finserve
Hisar
08.2019 - 07.2020
  • Worked in the Sales team with core responsibility of selling loans to the prospects while handling their objections.
  • Acted as a point of contact between the company and the customer to facilitate an enhanced sales experience and increase the amount of credit provided by 10%.
  • Ensuring a smooth loan allocation and documentation process to improve customer satisfaction

Education

Bachelor's of Business Administration - Management

Guru Jambeshwar University
Hisar, India
01.2019

12th (Inter.) -

B.L.J. D.A.V Public School
Jakhal, India
01.2016

10th -

B.L.J. D.A.V Public School
Hisar, India
01.2014

Skills

Business Analysis & Strategy: Process Improvement, Requirement Gathering, Stakeholder Management,

Documentation

Data Visualization & Reporting: Power BI, Google Sheets, Microsoft Excel

Version Control & Collaboration: GitHub, Jira, Confluence

Soft Skills: Stakeholder Management, Effective Communication, Negotiation, Adaptability, Attention to

Detail,Presentation Skills

General Skills: Analytical Thinking, Problem-Solving, Communication, Teamwork

Affiliations

Tools: Power BI, Microsoft Excel, Google Sheets, Jira, Confluence

Methodologies: Agile, Lean Six Sigma, Data Analysis, Process Mapping

Languages

hindi
First Language
English
Upper Intermediate (B2)
B2
Punjabi
Intermediate (B1)
B1

References

References available upon request.

Timeline

Business Coordinator

Tech Mahindra
10.2022 - Current

Customer Service Executive

Prostar Finserve
08.2019 - 07.2020

Bachelor's of Business Administration - Management

Guru Jambeshwar University

12th (Inter.) -

B.L.J. D.A.V Public School

10th -

B.L.J. D.A.V Public School

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Tania Khullar