Tania Palit
Kolkata
Summary
Industrious Billing Representative enthusiastic about supporting customer and business objectives by applying skills in organizing information, prioritizing tasks and facilitating communication. Successful at generating invoices, submitting information and resolving variances. Prepared to pursue new opportunities with long-term potential and room for advancement. Thorough Billing Specialist offers account management, account reconciliation, and invoicing expertise coupled with outstanding time management and data entry capabilities. Focused and meticulous professional with many years of comprehensive experience developing and sending bills to customers for services. Solid grasp of MS Office.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Billing Representative
BT Group
Kolkata
09.2024 - Current
- Perform financial data reconciliation, invoice validation, and payment tracking.
- Use Excel and ERP systems to generate accurate billing reports and forecasts.
- Support month-end close activities and ensure data accuracy in ledgers.
- Communicate billing discrepancies and escalate anomalies for resolution.
Seller Partner Support (SPS Ops)
Amazon
Kolkata
12.2023 - 09.2024
- Analyzed large datasets related to seller transactions, pricing, and fulfillment.
- Identified trends and inefficiencies in seller processes to recommend data-driven improvements.
- Utilized SOPs and internal dashboards to investigate and resolve platform issues.
- Collaborated with internal stakeholders to generate performance reports and improve seller KPIs.
- Collaborated with team members to improve customer service strategies.
Senior Product Specialist
DeliverHealth
Bangalore
01.2023 - 12.2023
- Maintained and analyzed customer account data to support retention strategies.
- Reported on service usage patterns to inform operational and financial decisions.
- Created and maintained client issue logs and reported resolution trends to leadership.
- Analyzed customer feedback to inform product development and improvements.
- Conducted market research to identify trends and competitive landscape changes.
Senior Professional (Escalation Team)
Teleperformance
01.2022 - 01.2023
- Handled complex, escalated customer cases by analyzing data to identify root causes.
- Created case resolution reports and recommended process changes based on trend analysis.
- Documented and tracked all issue resolutions in internal databases for audit and compliance.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
Education
Bachelor of Commerce (B.Com) - Accounting
Krishna Kanta Handiqui State Open University
Guwahati10.2023
Higher Secondary Certificate (HSC) - Commerce
Vivekananda College
West Bengal02.2018
High School Diploma -
Jawahar Navodaya Vidyalaya (JNV)
AssamSkills
- Financial analysis
- Invoice Processing
- Ledger Management
- Balance Sheet Analysis
- Microsoft Excel
- Power BI
- SQL
- Google Sheets
- Data Transformation
- ERP Tools
- Tally ERP
- Critical Thinking
- Business Communication
- Attention to Detail
- Time Management
- Problem Solving
- Research
- Reporting
- KPI Analysis
- Invoice validation
- Attention to detail
- Payment processing
- Account management
Certification
- Excel for Business Analyst - IIBA
- Corporate Finance Foundation - LinkedIn Learning
- Currently Pursuing: SAP FICO (Error Handling), Python for Finance, Advanced SQL & Data Analytics, Mastering Spanish (Language Proficiency)
Timeline
Billing Representative
BT Group
09.2024 - Current
Seller Partner Support (SPS Ops)
Amazon
12.2023 - 09.2024
Senior Product Specialist
DeliverHealth
01.2023 - 12.2023
Senior Professional (Escalation Team)
Teleperformance
01.2022 - 01.2023
Bachelor of Commerce (B.Com) - Accounting
Krishna Kanta Handiqui State Open University
Higher Secondary Certificate (HSC) - Commerce
Vivekananda College
High School Diploma -
Jawahar Navodaya Vidyalaya (JNV)