SAP Ariba
TANIA SHARMA
Project Controls Administrator
Vancouver
Summary
Dynamic Project Administrator with a proven track record in managing administrative operations and leading teams to achieve exceptional results. Expertise in project coordination and analytical problem-solving optimizes resources, consistently meeting and exceeding challenging targets. Skilled in fostering collaboration among diverse teams and diplomatically resolving disputes to ensure a harmonious work environment that enhances productivity. Detail-oriented and highly organized, adept at juggling multiple projects simultaneously while maintaining a high degree of accuracy, including financial updates related to project revenue and costs.
Overview
7
7
years of professional experience
Work History
Project Controls Administrator
QM Environmental
09.2023 - Current
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote a safe working environment.
- Maintained energy and enthusiasm in a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Carried out day-to-day duties accurately and efficiently.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the director.
- Entered data, generated reports, and produced tracking documents.
- Set priorities and problem-solve workflow issues to maintain rapport with customers and managers.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Enhanced internal communication by a centralized information hub, PMO Group, accessible to all team members.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Improved employee productivity with effective time management strategies for daily tasks.
Project Controls Administartor
Tundra Technical Soltuins - QM Environmental
01.2023 - 09.2023
- Coordinating daily office operations to ensure the smooth execution of administrative and project-related tasks.
- Supporting project setup, monitoring, reporting, and closeout processes in collaboration with operations teams.
- Preparing and managing documentation, such as reports, purchase orders, internal communications, and financial records.
- Assisting with cost tracking, expense monitoring, invoice processing, purchase order issuance, and budget forecasting.
- Verifying job costs and revenues, maintaining accurate backup documentation, and supporting accounts receivable and collections.
- Contributing to the development and optimization of internal procedures, workflows, and systems.
- Maintained accurate project documentation, including contracts, change orders, and records.
- Facilitated communication among project team members, stakeholders, and relevant parties.
- Ensured project compliance with organizational policies, industry regulations, and legal requirements.
- Analyzed project performance against established metrics, and identified opportunities for improvement.
- Administered contracts and agreements, ensuring compliance with contractual obligations.
- Provided support to project team members on project control processes and tools.
- Devised and implemented processes and procedures to streamline operations.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Operations Administrator
4Refuel
11.2022 - 12.2022
- Effectively integrate new customers into an established business and existing routes. This includes incorporating customer delivery requirements into routing schedules to support cost-effective operations, effectively, and efficiently.
- Updated the previous day's routes by reviewing that day's routing sheets, noting any discrepancies or problems, and updating internal records accordingly to support the accuracy and efficiency of delivery operations.
- Analyzed the cost efficiency of existing route configurations on an ongoing basis, implementing efficiency where appropriate.
- Communicated with customers, sales, and accounting as needed to assure optimum service levels and maintain accurate operational records.
- Maintained high levels of accuracy, and assure compliance with company and other applicable policies and procedures in administrative activities.
- Provided administrative support to the Operations team, including documentation management, internal reporting, and coordination of routine office tasks.
- Collaborated with various teams to develop cross-functional solutions for operational challenges.
- Evaluated current operational practices, and suggested improvement strategies.
Cashier Supervisor
Shoppers Drug Mart - Lok Pharmacy Ltd.
04.2021 - 10.2022
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Backed-up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Quickly and accurately counted 16 drawers at the start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Met coverage demands by setting effective work schedules and breaks, and effectively delegating assignments.
- Used point-of-sale productivity metrics to monitor associate efficiency, and encourage improvements.
- Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Quickly and accurately counted drawers at the start and end of each shift.
- Verified the accuracy of daily cashier batches by checking receipts, checks, and cash.
Cashier
Shoppers Drug Mart - Patel Pharma Inc.
04.2021 - 12.2021
- Greeted customers entering the store, and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated the cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in the front lanes.
- Answered questions about store policies, and addressed customer concerns.
- Processed refunds and exchanges in accordance with company policy.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Certified Sales Associate
7 Eleven
09.2020 - 04.2021
- Provided prompt, efficient, and courteous customer service.
- Rang over 150 customer sales on the electronic cash register per day.
- Prepared merchandise for the sales floor by pricing or tagging.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Promoted products and services using upselling, and other sales strategies.
- Organized promotional events to increase brand awareness and drive sales results.
Virtual Customer Service Representative
Amazon
06.2019 - 11.2019
- Fixated on and dealt with issues from over 80 customer calls per day.
- Organized and handled refunds for customers.
- Maintained a positive professional attitude to foster customer obsession.
- Met all customer call guidelines, service levels, handle time, and productivity.
- Increased efficiency and team productivity by promoting operational best practices.
- Troubleshot and resolved online ordering issues and concerns to promote a seamless ordering process for customers.
- Answered live online chats to give quick answers and solve problems faster
Education
MBA - Business Administration And Management
University Canada West
Vancouver10-2021
Bachelor of Science - B.Tech in Biotechnology
Jaypee University of Information Technology
India06-2019
Skills
Documentation expertise
Timeline
Project Controls Administrator
QM Environmental
09.2023 - Current
Project Controls Administartor
Tundra Technical Soltuins - QM Environmental
01.2023 - 09.2023
Operations Administrator
4Refuel
11.2022 - 12.2022
Cashier Supervisor
Shoppers Drug Mart - Lok Pharmacy Ltd.
04.2021 - 10.2022
Cashier
Shoppers Drug Mart - Patel Pharma Inc.
04.2021 - 12.2021
Certified Sales Associate
7 Eleven
09.2020 - 04.2021
Virtual Customer Service Representative
Amazon
06.2019 - 11.2019
MBA - Business Administration And Management
University Canada West
Bachelor of Science - B.Tech in Biotechnology
Jaypee University of Information Technology
Software
Odoo
Fieldglass
Microsoft Dynamics NAV
Concur
Coupa
Amazon Chime
Quickbooks
Salesforce
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Urdu
Elementary (A2)
Punjabi
Intermediate (B1)
Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridOn-SiteImportant To Me
Work-life balanceCareer advancementCompany CultureWork from home optionPaid time offFlexible work hoursPersonal development programsQuote
Nothing is a waste of time if you use the experience wisely.
Auguste Rodin