Abhisekh Paul
Bangalore
Summary
Organized and dependable candidate with 14+ years if experience in production support and incident management and FI configuration and support. Succesfu at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated IT professional with history of meeting company goals utilizing consistent and organized practices. Managing a team of 25+ professionals. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
Work History
AVP, SAP FI Configuration and Support Management
JP Morgan and Chase
Bangalore
11.2023 - Current
- Company Overview: SAP, JP Morgan services India Pvt Ltd, Bangalore
- Handling day to day issues, trouble tickets and configurations
- Coordination between scrum master, developer and configuration team ensuring project deliverables deadlines are met
- Understanding the requirement from business and configure in the system and assign developer
- Responsible for resolution of complex / high priority Tickets raised by the users as per the SLA
- Prepare necessary KM documents related to resolution of issues as per the agreement
- Investigate repetitive issues and take necessary remedial action and root cause analysis
- Tax and payment grid configuration
- Involved in Unit Testing
- Work on Change request related to updates and modifications
- Provided few Innovative Ideas on reducing the Job Failures
- Responsible for performing the SAP UAT for all Migration and releases
- Responsible for handling the SAP AP/GL issue and escalation
- Responsible for working on WRM, JIRA and ITSM
- Trained new Team member about SLA norms and Business Process
- Provide consultation to program development resources regarding program development and corrections
- Perform initial testing of problem corrections and enhancements
- Implement configuration updates or changes via change management process
- Develop and maintain relationships with support staff and with business users locally and globally
- Perform timely analysis, qualification and resolution to incoming support request
- SAP, JP Morgan services India Pvt Ltd, Bangalore
- Prioritized and organized tasks to efficiently accomplish service goals.
Application Support Analyst
JP Morgan & Chase
Bangalore
05.2011 - 10.2023
- Company Overview: SAP, JP Morgan services India Pvt Ltd, Bangalore
- Handling day to day issues, trouble tickets and configurations
- Responsible for resolution of complex / high priority Tickets raised by users as per SLA
- Prepare necessary KM documents related to resolution of issues as per the agreement
- Investigate repetitive issues and take necessary remedial action and root cause analysis
- Interacting with technical team
- Involved in Unit Testing
- Monitor critical Batch jobs
- Preparation of Weekly and Monthly status reports for issue monitoring
- Work on Change request related to updates and modifications
- Provided few Innovative Ideas on reducing Job Failures
- Resolve issue related with SAP AP/AR, GL issues
- Working in scheduling toll – Control M and autosys
- Worked in transmission setup
- Involved in basic shell scripting and Have good understanding of Unix Script
- Involving in building jobs in autosys and control M
- Responsible to work with different Team like, /Reconciliation/Product system /Mainframe along with interfaces
- Responsible for performing SAP UAT for all Migration and releases
- Responsible for handling SAP AP/GL issue and escalation
- Accurately identify Application related root causes and recommended resolution within SLA
- Responsible for job scheduling and maintaining Run Book and provide approval for Autosys and JIL code change
- Responsible for working on WRM, JIRA and ITSM
- Trained new Team member about SLA norms and Business Process
- Provide consultation to program development resources regarding program development and corrections
- Incident management HPSM, SNOW
- Perform initial testing of problem corrections and enhancements
- Develop and maintain relationships with support staff and with business users locally and globally
- Perform timely analysis, qualification and resolution to incoming support request
- Monitored risks associated with outsourcing and applications management deals
- Defined and structured applicable outsourcing deals
- Managed effective transition of applications
- SAP, JP Morgan services India Pvt Ltd, Bangalore
ABAP Developer
PCS Technology
Mumbai
12.2009 - 04.2011
- Company Overview: On Payroll of iTEANz Consultancy Pvt Ltd
- Tool Development and MPAY Development, and Work Details: ABAP (HCM)/Webdyn pro, Adobe forms, reports, Migration, OO ABAP
- Migration of Dictionary Objects, Reports, Function Modules, Classes and Infotypes from one package to another by changing the namespace
- Development of exit class for Infotypes 1000 to pass Object Name field value as 'Job Title' when a record is found in Infotypes 0001 based on Employee Number
- Development of exit class to pass a record from Pay Scale Type table (T510A) comparing value of pay scale type field from Infotypes 0008
- Implemented a functionality to find and display 'where used list' using ALV when a graphic object is selected
- The object can either be an Attachment or an already uploaded Graphic
- Implemented a functionality to create CAR files (Compressed Archived Repository) after particular folders are copied from a Transport system to local destination
- An external program is used to create CAR files
- Created a class to calculate length of a passed string in pixels
- This will be used in word wrap functionality while generating PDF files
- The text used will vary according to Font Family and Font Size
- Added a functionality to send reminders to Reporting Manager and HR when an employee takes more sick leaves
- Deletion of all the objects with namespace /INITMPAY/ on client system
- Add a push button in Webdyn pro Application, and click of that button Adobe form will be displayed
- In the Adobe form data to be retrieved from infotype HRP1002-subtype 9001 to 9004
- Solved an issue in CRM SmartForms i.e
- When a description is entered in a service desk case and the status is 'customer action' then the description was not taken into the email
- Objects in the package /INITMPAY/REFUSION, /INITMAPAY/DD_SHARED, /INITMPAY/RF & /INITMPAY/IO migrated to the target packages
- Developed a LDB Report for Danish maternity
- Developed a report for Danish Vacation card and customization of the infotypes
- On Payroll of iTEANz Consultancy Pvt Ltd
ABAP Developer
ONGC
Delhi
09.2009 - 10.2009
- Company Overview: On Payroll of iTEANz Consultancy Pvt Ltd
- Created an infotype 9041 as white goods scheme and Created infotype 9042 as white goods items
- A table for depreciation ZHR_DEPRATE created and Table ZHR_ELIG_WG is created to pick eligible amount
- Created table maintenance generator for tables to upload data
- Created FM for White goods scheme to be used the infotypes in Webdyn Pro Applications
- Incentive Calculation and Updating report for HR Payroll
- Modification of report for medical claim where a medical claim has gone through approval of three levels
- Created an ALV Report for getting the desired output of tax pay of an employee based on particular slabs
- On Payroll of iTEANz Consultancy Pvt Ltd
Education
B.Tech - Information and Technology
Biju Pattanaik University of Technology
Orissa01.2007
Higher Secondary -
Kendriya Vidalaya
Srikona, Assam01.2003
High School -
Kendriya Vidalaya
Srikona, Assam01.2001
Skills
- Configuration and Instlltion
- Dashboard creation and configuration
- Handling difficult customers
- Specification and schematics assessments
- Supporting field operations
- Team training and support
- Incident management
- Root cause analysis
- Effective communication
- Project management
- Team collaboration
- Stakeholder engagement
- Troubleshooting
- Flexible and adaptable
- Supervision and leadership
Languages
English
Beginner
A1
Timeline
AVP, SAP FI Configuration and Support Management
JP Morgan and Chase
11.2023 - Current
Application Support Analyst
JP Morgan & Chase
05.2011 - 10.2023
ABAP Developer
PCS Technology
12.2009 - 04.2011
ABAP Developer
ONGC
09.2009 - 10.2009
B.Tech - Information and Technology
Biju Pattanaik University of Technology
Higher Secondary -
Kendriya Vidalaya
High School -
Kendriya Vidalaya