Tanigadapa Padmarao

To enhance career development and gain professionalism within the Network Administration/Engineering industry by accepting and executing challenging duties, continuously developing, and learning new skills, strengthening client and peer relationships, and utilizing my excellent knowledge and experience in a contributive manner toward organizational goals.

Technically-minded Audio Visual Technician has exceptional skills in setting up and connecting equipment for concerts and performances. Possesses a strong understanding of all audiovisual equipment and components both Video & Events. Has strong troubleshooting and repairability. Overall 11+years of experience in the IT field as AV Support.

• Poly infrastructure - RPRM, DMA core, DMA Edge, Poly CVI services, Workflow server, RMX servers maintenance, and monitoring, Cisco infrastructure - Cisco Webex control hub, Webex calendaring services and managing Cisco video units services, monitoring, Thousand Eyes, Cisco Infrastructure - Voice: CUCM, Expressways, Video endpoints, Cisco telephony, Synergy Sky, Poly, Cisco endpoints SW upgradations, P2 incidents vendor follow-up for Live troubleshooting, Quarterly based Video rooms upgradation - Project work coordinate with AV vendor, BOM, BOQ, Service PO etc., Install, configure, upgrade all video infrastructure both on-prem/Cloud, Vulnerability for video endpoints, Video servers, MTR, Digital Signage, Teams Live, Teams Encoder, Zoom Webinar, Wirecast, QUMU Live streaming Events and production documents preparations for APAC region both internal and external venues, QUMU portal VOD support & Teams, Zoom webinar replay video upload on QUMU and provided replay links to organizers, SolarWinds, Visibility One, Vyopta, Microsoft dashboard, Azure monitoring for Video equipment monitoring, Service now request for Webcast, Video incidents & Task, Media room, Large Training rooms support locally and remote support, Providing training to OSS team, Act as a single point of contact for Telephone/Emails/Teams from staff regarding all AV issues and queries., Vendor management both internal and external, Act as a single point of contact for telephone/emails/skype from staff regarding all AV issues and queries., Take ownership of the local IT team and users' AV problems and follow up on the status of problems on behalf of the users and communicate progress promptly., Provide support to high-level client visits, Townhall, webcasts, and Cafeteria events., Receiving, logging and managing calls from client and vendor and attending weekly calls from the client to vendor., Escalate unresolved calls to the infrastructure support team., If any device has an internal issue we need to follow the Vendors and fix the issue on priority., Maintain Video Conference rooms, Meeting rooms, Training Rooms, and Cafeteria areas daily checking and monitoring like check the input connectivity, all the cables are in proper arrangements, check the network connectivity of video conference, all rooms cable cubby connectivity of Power & LAN, Maintaining Asset data through the HAM team., Coordinated with IT team AV-related ticketing issues closing on priority., Weekly VC Health report, Performed the installation, operation, troubleshooting, and repair of all audiovisual equipment., Installing all types of Video conference Systems such as Polycom, Lifesize, and Avaya Systems., Installing all types of Projectors & Screens like Barco, Epson, Panasonic, Texan, Plus, Sony, etc., Maintaining and monitoring all types of PM calls., Maintaining and monitoring the AMC Customers and Warranty customers’ data., Attending call-based BreakDown calls., Installation and maintenance of all AV equipment., Coordination with Live events of Hospira Health care Pvt ltd like Videoconferencing, Audio Conferencing overall global side., Provided technical support for meetings, conferences, classes, and corporate-wide broadcasts., User requirements arrange video conferences using mobile VC., Monitoring and maintenance of 4
• 3 matrix video wall., Monitoring and maintenance of digital signage using the Magic info app., Monitoring and maintenance of 10 no conference halls used in Samsung LED screens with Extron control device., Monitoring and maintenance of EPSON projectors., PA system maintenance and monthly checking., Maintaining all the equipment’s warranty, AMC and any device faulty send back to vendors for repairing purpose., Coordination with Live events of L&T Metro Rail (Hyderabad) Limited like Videoconferencing, Audio Conferencing, Board rooms presentations, Cafeteria events, Project meetings., Operations & Support act as a single point of contact., Maintain the PA system.

• Gender: Male
• Marital Status: Married