Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Taniksha Budhraja

Taniksha Budhraja

Dubai

Summary

Sales and account management specialist with over 6 years of experience in SaaS and travel technology. Proven ability to manage high-value accounts and achieve successful renewals and upsells in the Middle East market. Expertise in aligning client needs with innovative solutions and driving strategic forecasting to exceed revenue targets.

Overview

7
7
years of professional experience

Work History

Customer Success Manager

RateGain
Dubai
10.2023 - Current
  • Managed high-value strategic accounts across the UAE and the broader Middle East, delivering long-term client value and retention.
  • Drove upsell and cross-sell initiatives, resulting in a 25% year-over-year revenue growth from existing clients.
  • Conducted quarterly business reviews and strategic roadmap sessions with C-level stakeholders.
  • Enabled digital transformation by delivering tailored SaaS solutions that addressed clients' specific travel technology needs.
  • Maintained 3x pipeline coverage, and achieved 110% of sales quota consistently.
  • Led sales forecasting, pipeline tracking, and opportunity planning using Salesforce.
  • Collaborated across lines of business to align client outcomes with solution offerings, ensuring smooth onboarding and successful adoption.
  • Acted as a point of escalation for enterprise clients, ensuring service satisfaction and account expansion.
  • I represent RateGain at industry forums and regional events, expanding brand visibility in the MENA market.

Senior Business Analyst

Homeward Mortgage
Delhi
02.2022 - 01.2023
  • Expanded the agent network by 50%, aligning with strategic revenue goals.
  • Boosted revenue by 20% through market analysis and process enhancement.
  • Mentored junior analysts in negotiation, sales strategies, and client success.

Business Analyst

Better Mortgage
Delhi
03.2020 - 02.2022
  • Maintained zero escalations in 2021 and managed a 20-account portfolio.
  • Streamlined operations and improved responsiveness of internal teams.
  • Interpreted data to support leadership decisions, and mitigate financial risk.

Senior Business Executive

MakeMyTrip
Delhi
08.2018 - 02.2020
  • Secured 100+ new hotel partnerships and generated $34,700+ in campaign revenue.
  • Integrated 120+ hotels, boosting engagement on the MMT platform.
  • Negotiated favorable contracts and provided performance insights to hotel partners.
  • Rate parity, inventory management, and portfolio campaigns, like Same Day 0 Cancellation charge.

Education

MBA - Finance & Marketing

Amity University
Delhi, India
06.2018

Skills

  • Account management and CRM software
  • Customer relationship management
  • Client success and retention
  • SaaS solutions
  • Sales strategy and market analysis
  • Contract negotiation and revenue growth

Languages

English
Proficient (C2)
C2
French
Elementary (A2)
A2
Hindi
Proficient (C2)
C2

Timeline

Customer Success Manager

RateGain
10.2023 - Current

Senior Business Analyst

Homeward Mortgage
02.2022 - 01.2023

Business Analyst

Better Mortgage
03.2020 - 02.2022

Senior Business Executive

MakeMyTrip
08.2018 - 02.2020

MBA - Finance & Marketing

Amity University

Similar Profiles

CREATE PROFILE
Taniksha Budhraja