Preetam Kumar Ray

Perform BAU audits as necessary. Find a way to get around the hygiene check. In order to create the monthly KPI for QAs, an acting TL must complete ATA and keep records. utilizing a range of instruments to guarantee BQ agent identification. Once a month, hold an innovative workshop to analyze and go over the process improvement plan. Prepare weekly reports, MTD reports, etc.

Team Leadership and Management: Supervise and guide team members to achieve their performance goals.
Provide regular feedback, coaching, and support to ensure continuous improvement.
Foster a collaborative and positive team environment.

Process Excellence: Identify and implement best practices to streamline processes.
Conduct regular process audits to ensure adherence to standards.
Develop and document standard operating procedures (SOPs) for consistency.

By focusing on these responsibilities, you can effectively leverage process excellence to enhance operational efficiency and contribute to the overall success of your team and organization.

Performance Monitoring and Reporting: Prepare and present performance reports to upper management.
Use data analytics to identify trends and areas for improvement.
Set and track KPIs to measure the effectiveness of process improvements.

My responsibilities as a acting team leader, leveraging process excellence to enhance operational efficiency.

Involved in reviewing the tasks functionally and technically to improve the accuracy and minimizing the rework effort.

Operational Efficiency:

• Analyze current workflows to identify bottlenecks and inefficiencies.
• Implement process improvements to enhance productivity and reduce costs.

Stakeholder Communication: Maintain effective communication with stakeholders to align on goals and expectations.
Provide regular updates on process improvement initiatives and their outcomes.
Collaborate with other departments to ensure seamless operations.

Customer Satisfaction:Ensure that process improvements lead to enhanced customer satisfaction.
Address and resolve any issues promptly to maintain high service standards.
Implement strategies to improve the overall customer experience.