Tanima Roy

• Managed knowledge management platforms serving Canadian and the U.S. clients, overseeing daily operations and content lifecycle in collaboration with the PMO, developers, and SMEs.
• Led documentation audits, structured taxonomies, and supported portal implementations including Life at Work Connect.
• Analyzed knowledge management usage data to enhance content quality and user experience.
• Trained and coordinated offshore teams for efficient knowledge publishing and portal maintenance.
• Collaborated with HR and service delivery leaders to optimize Open Enrollment and policy communication cycles.
• Achieved 97% reduction in agent training time through AI-driven knowledge management scripting.
• Enhanced documentation quality by 98% through systematic audits.
• Increased content portal efficiency by 35% through targeted training initiatives and structural improvements.

• Developed and maintained content for 10+ client KM sites, aligning with branding, accessibility, and compliance guidelines.
• Led cross-functional initiatives to scope, author, migrate, and audit HR and operations documentation.
• Built data-informed training programs and knowledge toolkits for internal and client users.
• Designed SOPs, job aids, and flowcharts using Visio, HTML scripting, and CMS integrations.
• Created Six Sigma-based audit frameworks that improved documentation accuracy by 96%.
• Migrated over 100 client documents to internal KM platforms with 98% quality delivery.
• Delivered KM dashboards and content insights that informed strategic business decisions.

• Facilitate sharing of Knowledge articles among internal teams and external partners
• Authoring and publishing of the Knowledge articles according to the Style-Guide
• Creation of knowledge articles mainly for Human Resource Management (Defined Benefits, Defined Contribution, Health, and Welfare)
• Maintaining Style-Guide for Knowledge Management Team
• Administering training and the onboarding process for any new employee on the team.
• Administering refresher's training for employees per quarter and year

Managed live content broadcasted across Middle East, North America, and UK.

Conducted quality checks of subtitles and content prior to live shows.

Performed proofreading, scripting, and translation services to enhance clarity.

Executed creative translation to effectively serve global audiences.

Designed, planned, and executed feature stories and creative galleries.

Developed SEO-driven content to enhance online visibility and engagement.

Implemented content strategies in collaboration with Channel Head to align with brand objectives.

Suggested illustrations and graphics to enrich content presentations.

Assisted in designing collages, banners, and covers while performing photo editing tasks.

Mentored junior writers and trainees to improve team capabilities.

Created engaging e-mailers for internal client communications, ensuring effective messaging.

• Editorial, reporting, and documentation roles support communication and project tracking.