Tanima Sen
Summary
Dynamic Trade Service Manager with extensive experience at ICICI Bank, excelling in trade finance documentation and compliance monitoring. Proven track record in enhancing client relationships and optimizing service delivery. Adept at training and supervising teams, ensuring operational excellence while maintaining a keen attention to detail in high-pressure environments.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Trade Service Manager
Icici bank
Kolkata
11.2023 - Current
- Scrutiny of all trade finance related documents (Letter of Credit/Collections/Bank Guarantees etc)
- Export Bill lodgement, realisation and regularisation
- Handling of inward remittance
- Different kinds of Bank Guarantee issuance, Amendment, Cancellation
- Capital Account Transaction (ODI,FDI,ECB)
- Handling of different kinds of import payment( Advance Import payment, Direct Import Payment and Service Payment)
- Managed trade service operations for various client transactions and inquiries.
- Assisted clients in understanding trade finance products and services offered.
- Monitored compliance with regulatory requirements in trade transactions
- Closure of compliance ( Shipping bill and Bill of Entry)pendencies in EDPMS/IDPMS
- Recruited, trained and supervised staff members in the Trade Service department.
Account Manager(Trade Finance)
Icici bank
Kolkata
05.2022 - 11.2023
- Trade Finance related documents scrutiny(All Trade Finance related documents scrutiny -Letter of Credit/Collections/Bank Guarantee
- Monitoring and reconciliation of compliance pendencies (Shipping Bill & Bill of Entry)in EDPMS/IDPMS)
- Handling of different kinds of Import Payment(Advance Import payment, Direct Import Payment and Service Payments).
- Handling Merchanting Trade Transaction
- Managing portfolio of large corporates and increasing revenues for bank through existing client base.
- Managed client relationships and provided tailored banking solutions for diverse customers.
- Collaborated with cross-functional teams to enhance service delivery and customer satisfaction.
- Facilitated product presentations and financial services discussions with clients.
Education
PGDM - Marketing And Finance
IMT NAGPUR
Nagpur, India 06.2020 - 11.2022
BBA - Marketing
University of North Bengal
North Bengal, India 06.2016 - 09.2019
Skills
- Trade finance documentation
- Import payment processing
- Compliance monitoring
- Client relationship management
- Training and supervision
- Export operations management
- Cross-functional collaboration
- Service delivery optimization
- Effective communication
- Problem solving
- Attention to detail
- Adaptability under pressure
- Time management
- Operations management
- Service quality management
- Staff training and development
Languages
Bengali
First Language
English
Proficient (C2)
C2
Hindi
Elementary (A2)
A2
Certification
- Certificate Course in Foreign Exchange By IIBF
Timeline
Trade Service Manager
Icici bank
11.2023 - Current
Account Manager(Trade Finance)
Icici bank
05.2022 - 11.2023
PGDM - Marketing And Finance
IMT NAGPUR
06.2020 - 11.2022
BBA - Marketing
University of North Bengal
06.2016 - 09.2019