Tanisha
London,UK
Summary
Reliable, energetic and resourceful customer service professional with over two years of experience leading client partnership lifecycle and driving sustainable growth through strategic initiatives. Ability to cultivate key client relationships for multiple campaigns in diverse industries. Expertise in market research, key account management, fun brainstorming sessions and cross-functional collaboration.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Supervisor
Holland and Barrett
London
2023.08 - 2024.02
- Drive business growth in organizing and planning while leading a team of colleagues
- Successfully orchestrated daily team Rota schedules, efficient planning, product training, and customer success strategies, meeting regional performance goals
- Responsible for branch trading reports, ensuring business continuity, and generating reports aligning with commercial objectives.
Strategy & Sustainability Associate
York Consulting Society
York
2023.01 - 2023.06
- Drove strategic initiatives resulting in a 20% membership growth through data insights
- Enhanced brand identity and engagement by producing content and optimizing marketing effectiveness
- Enhanced brand identity through content-critical creation, and leveraged data analysis for targeted communication and engagement
- Optimized marketing effectiveness by targeting key demographics with analytical insights.
Associate Partner Business
NxtGen Datacenter & Cloud Technologies
Bengaluru
2021.03 - 2022.07
- Led 45+ revenue accounts in the IT industry, achieving a 35% increase in client project efficiency by maintaining key executive relationships with stakeholders
- Collaborated seamlessly with cross-functional teams, encompassing developers, marketing teams, and stakeholders to define project scope, objectives, and deliverables
- Managed clients resulting in $10 million in revenue through effective capacity planning and management, showcasing analytical skills and order planning
- Increased customer base by 30% every quarter through quick service and reliability, demonstrating effective communication, resolving conflicts, and team management
- Performed comprehensive end-to-end business analysis, showcasing problem-solving prowess and efficiency, utilizing CRM systems to streamline operations.
Research Intern
GAIL (India) Limited
Bengaluru
2020.09 - 2021.02
- Conducted gas pipeline distribution research, implementation strategies with problem-solving insights
- Designed presentations facilitating a clear understanding of regulatory
- Project management skills through comprehensive operational analysis and insight
- Utilized statistical analysis for strategy development, aligning with service levels, and emphasizing quality documentation.
Education
Masters in Management - Merit -
University of York
York, England 2022.09 - 2024.05
Bachelor of Engineering - Electronics and Instrumentation - undefined
MS Ramaiah Institute of Technology
Bengaluru, India 2016.09 - 2021.05
Skills
- Proficient in Microsoft Office and Google Suite
- Excellent communication and team-building skills
- Product lifecycle, market research, and business analysis
- Enterprise-level Availability and Capacity Management
- Analytics and statistics for data-driven decision-making: Power BI, CRM
- Strong time management and leadership abilities
Websites
Certification
- Post-Graduation in Product Management - Duke, USA (online) - 09/2021 - 03/2022
- Level 5 Diploma in Applied Finance - London Institute of Banking & Finance - 06/2023
- Carbon Literate in Sustainability - Carbon Literacy Trust - 07/2023
Timeline
Supervisor
Holland and Barrett
2023.08 - 2024.02
Strategy & Sustainability Associate
York Consulting Society
2023.01 - 2023.06
Masters in Management - Merit -
University of York
2022.09 - 2024.05
Associate Partner Business
NxtGen Datacenter & Cloud Technologies
2021.03 - 2022.07
Research Intern
GAIL (India) Limited
2020.09 - 2021.02
Bachelor of Engineering - Electronics and Instrumentation - undefined
MS Ramaiah Institute of Technology
2016.09 - 2021.05