Tanisha Khurana

Achievements/Tasks

Learned to work with customer obsession

Trained in

A) Core: Procurement Portal Item Availability Vendor Self-Service Promotions & Coupons Vine Enrollments, Shipments, Reviews and Credits Delivery Window Extension Orders Cancellation, Confirmation and Reopen Return Issues Open / Close Account & Agreement Negotiation / User & Email Notification Settings

B) Catalogue: Add Products Cost Price Changes Create / Add / Modify Variation Image Issues Merge / Unmerge ASINs Item Availability Detail Page Changes Video/PDF Upload

C) Briefly worked in Finops skill too, learnt to provide seller with invoices Coordinated with various internal teams to actively support seller with different queries.

D) Fulfillment by Amazon - Assisted sellers with operations related to shipment with amazon, helping with reimbursements and tracking of lost shipments. Troubleshooted technical issues related to sending products to Amazon.

Helped with FBA programs like (for example, Small and Light, Subscribe & Save)

E) MAT- Assisted Seller with Returns and Refunds. Learnt about policy of Amazon regarding brand protection and helped sellers learn this and follow the policy as well.

Learnt to be more curious and dive deep to learn more about amazon's principles and how many processes the company functions with.

Demonstrated a bias for action when handling more contacts during peak.

• Established credibility on social media and attracted audience by authenticity and reach.
• Posted testimonials, promotional content and consumer experiences on social media platforms to garner a better reach.

• Wrote and edited high-quality content under deadline pressure with exciting, captivating and authentic approach.
• Completed thorough research of the assigned topics.