Tanisha May
Indianapolis
Summary
Dynamic and results-oriented professional with a proven track record at Paychex Inc, excelling in critical thinking and problem-solving. Leveraged product expertise and sales strategy to enhance customer satisfaction and retention. Demonstrated exceptional ability to build relationships and resolve complex inquiries, driving operational efficiency and service excellence.
Experienced with patient registration, insurance verification, and data management. Utilizes strong interpersonal skills to provide exceptional patient support and streamline admission processes. Knowledge of healthcare systems and compliance standards.
Overview
18
18
years of professional experience
Work History
Patient Access Representative
Franciscan Alliance Indianapolis
10.2025 - Current
- Facilitated patient registration processes, ensuring accurate data entry and compliance with healthcare regulations.
- Coordinated insurance verification and eligibility checks, optimizing patient access to services.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Followed document protocols to safeguard confidentiality of patient records.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
Implementation Client Consultant
Paychex Inc
08.2022 - 11.2025
- Leveraged knowledge of product features and benefits to ensure optimal service delivery.
- Developed customized plans addressing individual customer needs based on analysis of past data.
- Provided timely updates on project progress ensuring completion within agreed timelines.
- Managed high volumes of calls while providing exceptional level of service at all times.
- Built strong rapport with customers through active listening techniques and empathy towards their concerns.
- Utilized excellent problem solving skills to resolve complex customer inquiries effectively.
- Maintained accurate records of all interactions with clients including notes regarding discussions, requests, outcomes.
- Cultivated strong relationships with clients through regular communication and follow-ups.
- Provided technical expertise in identifying and resolving customer issues quickly and efficiently.
- Responded to complaints and resolved issues while providing high-quality customer service.
- Scheduled client meetings or responded to calls to address questions.
- Followed all customer service policies and procedures.
SMB Service Representative
Paychex Inc
04.2020 - 08.2022
- Utilized active listening techniques to accurately assess customer needs and provide effective resolutions.
- Performed administrative duties such as filing documents, entering data into the system, and answering phones.
- Assisted customers in navigating complex systems or processes, displaying patience and understanding.
SMB Rapid Response Service Associate
Paychex Inc
12.2019 - 04.2020
- Provided product knowledge and information to customers, helping them make informed decisions.
- Handled customer complaints efficiently and effectively, providing resolution in a timely manner.
- Demonstrated ability to deliver excellent customer service and develop strong relationships with customers.
- Utilized effective communication skills to answer inquiries from customers politely and professionally.
- Analyzed data to identify opportunities for improving operational efficiency.
- Developed creative strategies for increasing customer loyalty and retention rates.
- Utilized active listening techniques to accurately assess customer needs and provide effective resolutions.
Online Payroll Technical Support Representative
Paychex Inc
01.2018 - 12.2019
- Provided technical support for customers via phone, email and chat; responded to customer inquiries promptly and professionally.
- Identified and solved technical issues with variety of diagnostic tools.
- Troubleshoot issues on device-specific problems, network performance, and internet connectivity.
- Utilized troubleshooting techniques to identify, analyze and resolve customer issues quickly.
- Handled customer complaints and escalated issues according to procedures.
- Maintained accurate records of customer interactions and transactions; updated customer information accordingly.
Customer Service Representative
Charles Schwab
08.2017 - 01.2018
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Adhered to company policies and procedures while providing superior service.
- Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided.
- Remained open to feedback from supervisor and peers to build and improve skills set.
- Updated and maintained database with accurate customer information and timely data entry.
- Provided exceptional customer service to clients in fast-paced call center environment.
Center Manager
Check Into Cash
06.2016 - 04.2017
- Conducted regular performance reviews to identify areas of improvement for individual employees.
- Provided continuous training and developmental opportunities to help employees achieve company and personal goals.
- Established effective communication systems between departments to ensure smooth operations.
- Coordinated daily operations, ensuring compliance with safety regulations and customer service standards.
- Maintained accurate records for budgeting and financial reporting purposes.
- Collaborated with senior management on long-term strategic planning efforts.
- Provided guidance and support to all staff members in order to ensure high levels of job satisfaction.
- Analyzed data to monitor progress towards established goals and objectives.
- Assisted with the development of departmental budgets, including forecasting expenses.
- Resolved conflicts between employees, customers, vendors and other stakeholders professionally.
- Ensured that all necessary documentation was completed accurately according to applicable laws.
- Identified opportunities for process optimization while ensuring adherence to company policies.
- Managed inventory levels by ordering supplies as needed while keeping track of spending trends.
- Monitored all marketing and advertising for desired results.
- Prepared staff work schedules and assigned specific duties.
- Demonstrated and supported continuous improvement and growth mindset.
- Analyzed data from financial reports to identify areas of improvement in business operations.
Assistant Store Manager
PLS Loan Store
09.2007 - 06.2016
- Resolved customer complaints efficiently while maintaining excellent customer service.
- Assisted customers with product selection, pricing, payment options and returns and exchanges.
- Managed all customer inquiries and complaints in a professional and timely manner.
- Maintained organized store environment for customer and employee health and safety.
- Ensured compliance with all store policies and procedures.
- Updated records related to sales, customer feedback, and inventory.
- Used proven customer engagement techniques to increase sales.
Education
High School Diploma -
Horace Mann High
Gary, Indiana06.1990
Skills
- Critical Thinking
- Problem Solving
- Cross-selling
- HIPAA compliance
- Patient registration
- Patient check-in
- Multitasking and organization
- Registration and admissions
- Phone and email etiquette
- EMR
- Strong empathy
- Team collaboration
- Relationship building
Languages
English
Full Professional
Timeline
Patient Access Representative
Franciscan Alliance Indianapolis
10.2025 - Current
Implementation Client Consultant
Paychex Inc
08.2022 - 11.2025
SMB Service Representative
Paychex Inc
04.2020 - 08.2022
SMB Rapid Response Service Associate
Paychex Inc
12.2019 - 04.2020
Online Payroll Technical Support Representative
Paychex Inc
01.2018 - 12.2019
Customer Service Representative
Charles Schwab
08.2017 - 01.2018
Center Manager
Check Into Cash
06.2016 - 04.2017
Assistant Store Manager
PLS Loan Store
09.2007 - 06.2016
High School Diploma -
Horace Mann High